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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,151 Reviews

1,151 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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March 22, 2022

Like service department. Hate that it generates surveys and phone calls. And multiple emails. Phone call asked to make an appointment. But wouldn’t explain what the appoi More

by rjsfcs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Mar 09, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I do apologize for your experience and appreciate your feedback. Thanks for your business.

March 22, 2022

Service was slow. Clean waiting area like the bathroom. very helpful employee. Some service is a bit expensive. More

by richard4318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the feedback, we will continue to strive for for 5 star service with you.

March 22, 2022

Very friendly attitude, told me my car condition and the service I should do in detail. More

by suny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Suny, reviews like this give us motivation and help us ensure we provide high-quality care.

March 21, 2022

They make it easy to get your vehicle serviced. Communication and recommendations always have the customer in the front of their minds More

by sbh022254
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Sbh022254, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Mitsubishi.

March 18, 2022

Excellent service and explanation of the work to be done and the cost. Very pleasant waiting area. More

by Runzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Runzo, we are glad we could help!

March 11, 2022

Mark and the service team work hard to keep my car running smoothly while keeping me happy. I have experience with the team on regular maintenance as well as unusual repairs. All we’re done to my co More

by syantz13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, service department
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Syantz13, we really appreciate your positive review!

March 11, 2022

My experience was good. Always pleasant and helpful. Took a little longer than I expected, but I did have much service needed. More

by stevenlemoine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the business. We appreciate your business

March 09, 2022

Mike was very helpful and informative. .waiting area was uncomfortably cold .Mike apologized for that. I do feel i was overcharged for a licence plate light bulb that needed to be replac More

by conleymary13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Maniscalco
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Conleymary13, we are so pleased you enjoyed your visit to Cortese Mitsubishi!

March 09, 2022

Mike in service got me in and out without an issue. Thank you Mike Navarro in service More

by 2010Charger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Navarro
Mar 09, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!!!

March 07, 2022

Cortese provided the most outstanding service at a dealership I have ever experienced! I highly recommend having your vehicles serviced here!!! More

by JANINETERRANOVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello Janineterranova, we appreciate you taking the time to leave us this feedback.

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