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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,151 Reviews

1,151 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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March 30, 2022

The entire service process - from setting the appointment through to picking up the vehicle is always outstanding at Cortese. More

by timvangellow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phleger
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Timvangellow, thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Mitsubishi!

March 29, 2022

Made an appointment for a oil change and tire rotation was in and out in one hour. Great experience. Rob Balon in Service was very nice and helpful. More

by nancy.guelzow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Balon Service ADV. 5 stars
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Nancy.guelzow, thank you so much for your high rating!

March 28, 2022

Great job! Rob, my service representative was awesome. My car was fixed - no issues. Very happy - in and out efficiently! More

by katherineoliver45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Katherineoliver45, thank you so much for your high rating!

March 28, 2022

Appointment was made easy. Dropped the car off and hour later came back and picked it up. Fast and easy More

by ammar2185
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi Ammar2185, thank you for taking the time to leave a review for us at Cortese Mitsubishi. We're happy we could meet your expectations!

March 24, 2022

Thanks for fixing my truck. Only thing I did not care for was not knowing how long it would take. We went 5 1/2 hours or more without a meal. If we would have known it was talk More

by tpspcprplg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

March 24, 2022

Cortese fixed my car in a reasonable amount of time, for a reasonable price and didn't try to sell me more than what my car needed. I was very impressed with the professionalism of the service rep that I de More

by jgross30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jgross30, we're so glad that we were able to go above and beyond your expectations!

March 24, 2022

i appreciated the prompt service and care supplied to both my vehicle and myself. I'll be back with any other service needs More

by tsarkis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Tsarkis, we're so glad that we were able to go above and beyond your expectations!

March 24, 2022

Always friendly and willing to help / answer any questions! Unfortunately my last visit was prompted due to me moving to another state. More

by Andrew.f.beliso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike was my service advisor, would only give me to option to select someone else
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Andrew.f.beliso, we really appreciate your positive review!

March 23, 2022

Great service, the staff was very nice and friendly. Staff kept us up to date on progress and provide excellent customer service. More

by ck162
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Ck162, your wonderful feedback and rating mean a lot to us.

March 23, 2022

Great experience. Convenient and affordable. Was able to get the vehicle back in a sufficient time Matter. Thank you More

by terrydr08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 14, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Terrydr08, thank you so much for your high rating!

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