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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,178 Reviews

1,178 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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July 12, 2022

I have purchased two vehicles from Cortese and had service done on both vehicles. Wayne in sales sold me both vehicles. Wonderful salesperson. Mike in service is also a very nice person to work with. More

by donzanker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MIKE IN SERVICE
Jul 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 11, 2022

I made the appointment on the phone and when i made the appointment the person on the phone specifically looked up my information. Then when I arrived they said I didn't have an appointment. More

by dabsfa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Dabsfa, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you have any further questions, please give us a call. We're always happy to help!

July 11, 2022

They were very quick and efficient, great job. Cortese does it correct. Remember that… I’d recommend. More

by J-SARKIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Sarkis
Jul 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi J-sarkis, thank you so much for your positive comments about Cortese Mitsubishi!

July 07, 2022

Efficient, excellent customer service. My experience with other dealers has been not a good one. Will return. More

by guyettie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Guyettie, we're happy to hear you had such a positive experience with our team!

July 06, 2022

Great service experience. Everyone was helpful, courteous, and friendly. Mike N was great! He is very knowledgeable, competent, and thorough. And he did a terrific job of exp More

by LJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro
Jul 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Lj, we are so pleased you enjoyed your visit to Cortese Mitsubishi!

July 04, 2022

So I took the old Jeep in for diagnostics ONLY. Suspected PCM problem. Cortese service confirmed that, and let me know the part was 7-10 days out. Except that I specifically said diagnostics ONLY. More

by peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t catch any names
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Rick.lake, we are glad we could help! We are disappointed to hear that you did not have a more positive experience with us at Cortese Mitsubishi. Please feel free to call me at 585-277-3287

July 02, 2022

Fast and reliable. In at 8:00a and back on the road by 9:00a. Great customer service and staff is very friendly! More

by BIGBUDDAH2203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Bigbuddah2203, we are very happy we could provide you with a positive experience!

June 30, 2022

Great job! Very quick and kept me updated throughout the entire process. I would return. More

by Dana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Dana, your wonderful feedback and rating mean a lot to us.

June 22, 2022

The car came in for an inspection and oil change. I dropped it off. We went out for breakfast and went to a store or two. They called and said the car was done. It was easy. More

by scottrichards77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Scottrichards77, reviews like this give us motivation and help us ensure we provide high-quality care.

June 20, 2022

Always courteous and friendly. A pleasure to deal with.on the phone and in person. More

by r48m49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
Jun 23, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

R48m49, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

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