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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,178 Reviews

1,178 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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September 15, 2022

Bob, the service rep that assisted me with my Jeep, was courteous and professional. Although I ultimately had the seller repair the vehicle, I would definitely go to Cortese for service in the future. More

by osthalo.tyrkind215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bonter
Sep 17, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Osthalo.tyrkind215, we are so pleased you enjoyed your visit to Cortese Mitsubishi!

September 06, 2022

Really good experience at this dealership. Customer service was excellent. I highly recommend this service center. More

by nathansmith67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review! We are happy to hear that you had a wonderful experience. If you need anything in the future please call or stop by!

September 06, 2022

Cortese Is terrific like always, I needed to get my truck serviced and I was in and out within in a hr. Great attitude good Atmosphere, the waiting room is always clean. I go and speak to the sales guys abou More

by Jose A. Justiniano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff LaMartina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Maniscalco
Sep 06, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jose, thank you so much for the great review! We are lucky to have loyal customers like yourself! If you need anything in the future please feel free to call or stop by!

September 05, 2022

I brought my car in for replacement of rear bearing and service detected other needs tha were covered under the same insurance claim and deductible More

by michael.kretovic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Navarro
Sep 06, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review! If you need anything please feel free to stop by or call!

September 01, 2022

Fast and efficient service. I dropped the car off in the morning and they called as soon as they had a diagnosis..... I agreed to the work and my car was ready before 5pm More

by yvet1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike niazzaro
Sep 01, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review! We're happy to hear that your service was completed in a quick and efficient manner. If you need anything in the future please don't hesitate to call or stop by

September 01, 2022

Service was quick and easy! The staff was friendly and made sure I was aware of what they were looking at. More

by PGIBBO2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review! We're happy to hear you had such a quick and easy experience! If you need anything in the future please do not hesitate to call or stop by

September 01, 2022

Ram 1500 broken exhaust manifold stud. As I'd already gotten a high estimate elsewhere, called Cortese service as they sold me the truck a year before. Gary told me $400 w/o manifold, $600 More

by sbul2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Mike
Sep 01, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

Sep 01, 2022 -

sbul2020 responded

Well, you did text me and asked if you could call. I replied yes, and haven’t heard anything

August 31, 2022

10:30 appointment. Had to wait through lunch but finished soon after. Overall, good experience and friendly staff. More

by justinjmagee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the excellent review! We apologize the wait was longer than anticipated, but also very glad you had a good experience overall. If you need anything in the future please don't hesitate to call or stop by!

August 30, 2022

The service team at Cortese JEEP exceeded our expectations. They performed the service work in a professional and expedient manner. Everything was resolved as promised, and we were treated with r More

by JeepMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the awesome review! We are glad to hear that our service department was able to exceed your expectations! If you need anything in the future please give us a call or stop by!

August 27, 2022

When I went on 8/19 they were very rude and way to much to type. Now today 8/24 the key they programmed and charged me a arm and a leg doesn’t work! Got stranded and now have to take time out of work to ha More

by mhelbig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob balon
Aug 29, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

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