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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,178 Reviews

1,178 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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October 10, 2022

Perfect and friendly from start to finish. My car was in and out in no time and everyone was very friendly More

by hwfspazz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Berardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review! We appreciate your business and if you need anything please feel free to call or stop by!

October 07, 2022

Good experience but wait time was long for an oil change and inspection. Perhaps 2 hours is expected however I the length of time surprised me. More

by seastmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the great review!

October 05, 2022

Too difficult to make service appointments. Yrs past was better dealership . Service people never reset oil change reminder . Leaves default which is annoying. More

by mrdeh63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the review! Customer satisfaction is our highest priority. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com if you'd like to go over your concerns. Thank you, Samantha Cortese

October 05, 2022

The experience was very positive and I will return for future services. I wish you would consider bringing the shuttle back. More

by lampleyj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob 5 Star
Oct 06, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review! We truly appreciate your business and if you need anything in the future please feel free to call or stop in.

October 04, 2022

Excellent service from Bob and the green team with my oil change and tire rotation. Kevin was also amazing with the loaner vehicle. Thank you! More

by khartman104
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bolton, service
Oct 05, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the awesome review! If you need anything please don't hesitate to call or stop in

Oct 08, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Khartman104, we're happy to hear you had such a positive experience with our team!

October 04, 2022

Super fast service excellent customer service as always. I will definitely refer my family and friends More

by curtwitters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review! We truly appreciate your business and if you need anything please fell free to call or stop in!

Oct 08, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate your positive review about your recent experience with us!

October 03, 2022

Gary and Mark always go above and beyond in the service department. Highly recommend Cortese. More

by shafer116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review!

September 27, 2022

Very friendly and on time. Completed the inspection in a timely manner. Advised me for additional work I asked about More

by jjtinsparta
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the awesome review! We appreciate your business and if you need anything please feel free to call or stop by!

September 23, 2022

The employees in the service department are great. Mike help my situation by owning it, and doing his best to resolve the issue. More

by irocz35087
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review! We appreciate your business and if you need anything please don't hesitate to call or stop by!

September 22, 2022

Cortese Chrysler Ram Jeep has an excellent well managed service department. The technicians are great. More

by ssstevesanow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cortese Jr, John Cortese Sr, Samantha Cortese, Bob Harmor
Sep 22, 2022 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review! We appreciate your business and if you need anything please feel free to call or stop by

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