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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,178 Reviews

1,178 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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January 16, 2023

I brought my Jeep in for oil change and inspection. Great service! Had a nice time visiting with Rick Riola! More

by Cinderelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review!

January 12, 2023

the service was prompt and excellent the service team was communicative and available for questions More

by mfirny@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob and Bob
Jan 13, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review!

January 11, 2023

Weston was extremely professional and helpful during our buying process. He annswered all questions and walked us through each feature. More

by maurer.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Westin and Rob
Jan 13, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review!

January 09, 2023

The work performed on my car was fine, but the most frustrating part of my recent experience is the delay that could’ve been avoided. I was waiting for a part to arrive, which it did, on a Monday. I co More

by monica.xyz
Recommend Dealer
No
Employees Worked With
Bob
Jan 11, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

January 09, 2023

Very helpful staff and they made sure I enjoyed my time at their location! Great visit every time I go. More

by Thill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 11, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the awesome review!

January 06, 2023

Appreciated that Gary and Mike took my Jeep in for an issue while out of state. They got the work done, plus a couple other tune-up maintenance things I needed. Also, I was due some new tires which I kne More

by scarlett2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro
Jan 09, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review!

January 03, 2023

Rob was very nice but I Took my car in twice and the problems were not fixed More

by pzamniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Jan 04, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

January 02, 2023

Got my vehicle in on schedule and were able to perform the programing of the new keys in under 30 minutes. More

by rbennet8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the awesome review!

January 02, 2023

Went in for oil change. They informed me about a special for 3 oil changes w/ tire rotation that I took advantage of. More

by jalitteer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot service advisor’s name. Nice guy.
Jan 04, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review!

December 29, 2022

My windshield wipers broke and they made sure to get me in the very next day! So helpful and communicated clearly. Bob was a pleasure to work with. More

by kristenherford6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 04, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the excellent review!

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