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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,177 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,177 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
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July 14, 2023
Rob my service representative was excellent. He got back to me in a timely manner. the repairs were done in a timely manner and they serviced my vehicle in the time they said they would. He got back to me in a timely manner. the repairs were done in a timely manner and they serviced my vehicle in the time they said they would. More
by samrockys
Verified Customer
July 11, 2023
Service was great! Never have to worry the guys are amazing and do a great job Never have to worry the guys are amazing and do a great job More
by Cspitz
July 10, 2023
Great customer service and facilities. Staff were friendly and had communication skills. Great job team. Staff were friendly and had communication skills. Great job team. More
by DZ
Employees Worked With
July 08, 2023
Great service department , service advisor and service manager went above and beyond to make my service experience excellent, explained what was being done to my vehicle even gave me an additional 10% off manager went above and beyond to make my service experience excellent, explained what was being done to my vehicle even gave me an additional 10% off my service. More
by wesend2020
Employees Worked With
Other Employees :
Service manager and the new service advisor for Mitsubishi
July 05, 2023
Always on time and explains my options in regards to work needed on my car. needed on my car. More
by jessettemar
Employees Worked With
July 02, 2023
My Jeep Wrangler spent over 44 days on the second visit for a parasitic battery drain that this center could not resolve. On the first visit they claimed the battery and instrument cluster was bad, and re for a parasitic battery drain that this center could not resolve. On the first visit they claimed the battery and instrument cluster was bad, and replacement of both still didn't fix the problem. Neither the service staff or the customer relations representative (Samantha) followed up to respond to my concerns regarding this ongoing issue, and the vehicle is covered under Mopar warranty. The FCA representative also failed to follow up with the dealership or me regarding the ongoing issue. Currently, FCA and Cortese CJDR have failed miserably, on this issue...... More
by pcannonsr1
July 02, 2023
Cortese and it's employees should all be proud they all work together to make what ever problem or problems you have get resolved as soon as possible with your vehicle. work together to make what ever problem or problems you have get resolved as soon as possible with your vehicle. More
by Chris
Employees Worked With
June 30, 2023
good service, communication could use some work, maybe more updates, sales department is great, seem that they want to help more updates, sales department is great, seem that they want to help More
by bcmorey21
June 30, 2023
Upset that I received an email for discounts on the same services a week later. Also I could NOT write a check (service center not accepting checks at this time) and had to use a charge card incurring a 3% services a week later. Also I could NOT write a check (service center not accepting checks at this time) and had to use a charge card incurring a 3% service fee. The service received on my Pacifica was fine. More
by Cheryl BV
Employees Worked With
