Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,172 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
When I brought my car in for a regular service they found a couple of significant problems that needed to be taken care of, but they still had my car ready by the end of the day. Shortly after that a hose ex a couple of significant problems that needed to be taken care of, but they still had my car ready by the end of the day. Shortly after that a hose exploded in my engine, requiring my car to be towed back. They fixed that the same day. I greatly appreciate the way they take care of their regular customers. More
Service Team is excellent, communication was great Mike was excellent , loaner car was nice to use for the day was excellent , loaner car was nice to use for the day More
I had the car in for inspection and oil and filter plus I added the flushing of the coolant. I had to wait extra time so that there were no bubbles in the line. I just had the car back in for a rattling no added the flushing of the coolant. I had to wait extra time so that there were no bubbles in the line. I just had the car back in for a rattling noise and the service person noticed the coolant fluid was low. They did top off the fluid but I normally don’t check the coolant fluid. If I had not gone in for service what would have happened to my car. Just disappointed that with the extra time I sat there originally the service was not done properly. More
Service was prompt and completed on time. The service tech was knowledgeable and very cordial. The service tech was knowledgeable and very cordial. More
Terrible. 9 days sitting waiting to be diagnosed. Have extended Warranty and all “covered in warranty” items were “not covered” due to corrosion? What’s the w 9 days sitting waiting to be diagnosed. Have extended Warranty and all “covered in warranty” items were “not covered” due to corrosion? What’s the warranty for then? Do not recommend …AT ALL More
I'm relatively new at Cortese Chrysler Jeep Service and the experience was excellent. No complaints. Friendly reception with clear explanations after a general check aroun the car of things that needed att the experience was excellent. No complaints. Friendly reception with clear explanations after a general check aroun the car of things that needed attention that day and in the future. Friendly environment and appropriate waiting time. More
We have been customers of Cortese Dodge for almost 40 years. Our service advisor, Mike Navarro, is wonderful. He has been very good to us. Always listens and responds so we understand what needs to be years. Our service advisor, Mike Navarro, is wonderful. He has been very good to us. Always listens and responds so we understand what needs to be done. The cashier is a joy to work with as well. No other dealer has done any work on our vans! Don't trust them like I trust Cortese. More
Always great service when we bring our two jeeps in. Eveyone is friendly and willing to address any of our concerns. Eveyone is friendly and willing to address any of our concerns. More
I worked with Service Advisor Mike Nazzaro and Salesman Rich Riola. As part of a new vehicle purchase, I wanted a couple of accessories installed on my vehicle. I was notified when the parts were availab Rich Riola. As part of a new vehicle purchase, I wanted a couple of accessories installed on my vehicle. I was notified when the parts were available for installation. The service staff are very knowledgeable and the mechanics do excellent work. I am always satisfied with the service provided by the Cortese Service Department. More
great service department. in terms of availability, accuracy and fairness. I would recommend them to a friend in terms of availability, accuracy and fairness. I would recommend them to a friend More