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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,172 Reviews

1,172 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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December 07, 2024

When I brought my car in for a regular service they found a couple of significant problems that needed to be taken care of, but they still had my car ready by the end of the day. Shortly after that a hose ex More

by rsc0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazarro
Dec 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the great review.

December 02, 2024

Service Team is excellent, communication was great Mike was excellent , loaner car was nice to use for the day More

by Ajmsaint07
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business. We appreciate you.

November 28, 2024

I had the car in for inspection and oil and filter plus I added the flushing of the coolant. I had to wait extra time so that there were no bubbles in the line. I just had the car back in for a rattling no More

by ardys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Ardys, I am sorry that this was a concern. Your feedback is greatly appreciated. We will continue to strive for excellence. We thank you for your business.

November 22, 2024

Service was prompt and completed on time. The service tech was knowledgeable and very cordial. More

by rxbauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for allowing us to earn your business. Thanks for the great review.

November 22, 2024

Terrible. 9 days sitting waiting to be diagnosed. Have extended Warranty and all “covered in warranty” items were “not covered” due to corrosion? What’s the w More

by mandykkocsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mandy, I apologize that this was your experience. When a vehicle is towed in without an appointment we have to work these vehicles in between the already scheduled appointments/work. I looked into this an once the time was allotted, the work was concerning wiring so it had to be verified through the warranty and they made the decision that this was not covered under the warranty. Though we are servicing your vehicle we are still at the mercy of the warranty company. Again I do apologize, however please know that we value every customer and will do all we can to assist. I welcome the opportunity to speak with you if that is an option m-reed@corteseauto.com

November 19, 2024

I'm relatively new at Cortese Chrysler Jeep Service and the experience was excellent. No complaints. Friendly reception with clear explanations after a general check aroun the car of things that needed att More

by peridotlove04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for your business and the great review.

November 18, 2024

We have been customers of Cortese Dodge for almost 40 years. Our service advisor, Mike Navarro, is wonderful. He has been very good to us. Always listens and responds so we understand what needs to be More

by dspaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Navarro - See above.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business.

November 18, 2024

Always great service when we bring our two jeeps in. Eveyone is friendly and willing to address any of our concerns. More

by Cspitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business.

November 14, 2024

I worked with Service Advisor Mike Nazzaro and Salesman Rich Riola. As part of a new vehicle purchase, I wanted a couple of accessories installed on my vehicle. I was notified when the parts were availab More

by ehammer48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro 5 stars
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business and the kind words.

November 13, 2024

great service department. in terms of availability, accuracy and fairness. I would recommend them to a friend More

by mickey.rocks58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mike thanks a lot...we are grateful to earn your business.