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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,177 Reviews

1,177 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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October 26, 2023

I was very pleased with the dealership. They gave me a loner, while they looked for the part. It was on backorder. They will call me when they receive the part. More

by dapeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

Rob at the service department is always great. He is courteous and always goes above and beyond. More

by carolinecmiller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob is who I worked with. He is great.
October 25, 2023

I made an appointment for oil change/tire rotation and put air in tires. They did the oil change, but measured tire tread and decided not to rotate because tread was just passing. When I picked up my vehi More

by mdpresler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
October 25, 2023

Jordi was my service advisor & met expectations 100% will be coming here from now on More

by Tiffany c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordi
October 25, 2023

Rob Balon was a constant over the weeks-long process during which three separate fixes happened with my Jeep. Rob was sympathetic, helpful and professional. And most importantly, he fully resolved all t More

by glasseshead1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Balon
October 25, 2023

Mark my service manager is great, he recommended a product that was needed during my oil change. However it wasn't in stock. More

by aemorley12
Recommend Dealer
Yes
Employees Worked With
MARK
October 23, 2023

The service writer was friendly & kept me informed about my car. He also answered my questions. More

by mariekirchgessner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

Mike got me right in for my 8am appointment and kept me updated throughout the appointment which was awesome since I dropped my vehicle off. More

by marissaleone33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Service Dept
October 23, 2023

The staff is attentive, professional, friendly, and listens. Calls are promptly returned. Efforts are always made to address my issue. More

by lucygerv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Balon, Kevin McGinnity
October 20, 2023

Appreciate my sales representative Rick taking the time to locate a Grand Cherokee with tow package to meet my needs! More

by steven.zanon
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Steven, we appreciate the opportunity to earn your business. Thanks for the 5 stars!!!

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