Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,177 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Everyone was very friendly and professional. Mark Pflieger,(probably not spelled right) Was great. We found a service plan I liked and purchased. I will be back. I bought my truck there in 21. Mark Pflieger,(probably not spelled right) Was great. We found a service plan I liked and purchased. I will be back. I bought my truck there in 21. More
On Monday 10/31/23, I took my 2010 Dodge Grand Caravan into Cortese for a leaking tire. There were 2 vehicles ahead of me.. Jordi Stellantis was the Service Advisor who waited on me. Surprisingly, he had into Cortese for a leaking tire. There were 2 vehicles ahead of me.. Jordi Stellantis was the Service Advisor who waited on me. Surprisingly, he had my van ready & the problem saved in about 30minutes. That really made me a HAPPY customer & made my day. Outstanding job! Thanks Jordi Stellantis. GO CORTESE! You're better than ever More
I was very happy with the service and staff. My only complaint is that I had to sit in the waiting area for 3 hours with a coat on because it is so cold in there. My only complaint is that I had to sit in the waiting area for 3 hours with a coat on because it is so cold in there. More
This is my first Jeep. I have had a lot of questions, because it is so computerized I needed help to figure things out. The service department was very helpful answering an I have had a lot of questions, because it is so computerized I needed help to figure things out. The service department was very helpful answering and showed me the different screens to control the various functions. I’ve been very pleased with my experience. More
Everyone was so helpful and kept me updated throughout whole process! I was able to get loaner car right away while my car was getting worked on whole process! I was able to get loaner car right away while my car was getting worked on More
I made an appointment for new tires. Found out I needed brake pads.Everything was done right in the expected amount of time. Found out I needed brake pads.Everything was done right in the expected amount of time. More
Good morning I worked with Jordi he was awesome and had great communication throughout the entire process. But the way one of your co workers spoke to Jordi in front of me (the customer) was very inappropr great communication throughout the entire process. But the way one of your co workers spoke to Jordi in front of me (the customer) was very inappropriate and unprofessional and should not be discussed in front of customers due possibly scaring them away. But Jordi was an angel and help his composure like a professional and if I ever return I will only want to work with him. As for that other guy he should be retrained because he did not represent the company in a positive light. Instead he made it seem like you guys are just money hungry More
Everyone was very kind and professional. Always reliable and do great work. Wont go any place else! Always reliable and do great work. Wont go any place else! More
Great Customer Service. Appreciated the update throughout the day on the status of the work being done. Appreciated the update throughout the day on the status of the work being done. More
The dealer ship was ready for me when I arrived and called me with recommended , What should be done called me with recommended , What should be done More