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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,177 Reviews

1,177 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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November 03, 2023

Everyone was very friendly and professional. Mark Pflieger,(probably not spelled right) Was great. We found a service plan I liked and purchased. I will be back. I bought my truck there in 21. More

by nissanlord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark P
Nov 07, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review. We appreciate your business here at Cortese.

November 02, 2023

On Monday 10/31/23, I took my 2010 Dodge Grand Caravan into Cortese for a leaking tire. There were 2 vehicles ahead of me.. Jordi Stellantis was the Service Advisor who waited on me. Surprisingly, he had More

by shari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordi Stellantis
Nov 02, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jordi and Cortese appreciates your kind words and thanks you for your business here at Cortese.

November 02, 2023

I was very happy with the service and staff. My only complaint is that I had to sit in the waiting area for 3 hours with a coat on because it is so cold in there. More

by dianemp0630
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Diane, I do apologize about the temperature in the waiting area...thank you so much for your business. We appreciate you.

November 02, 2023

This is my first Jeep. I have had a lot of questions, because it is so computerized I needed help to figure things out. The service department was very helpful answering an More

by tstern31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Sarkis
Nov 07, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business and the great review. We appreciate you entrusting us with such an important purchase. Thanks again!!!

November 02, 2023

Everyone was so helpful and kept me updated throughout whole process! I was able to get loaner car right away while my car was getting worked on More

by devyngbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We are glad to have been able to make this process seamless for you. Thanks for your business.

November 01, 2023

I made an appointment for new tires. Found out I needed brake pads.Everything was done right in the expected amount of time. More

by paullozowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business here at Cortese. We appreciate your business.

October 30, 2023

Good morning I worked with Jordi he was awesome and had great communication throughout the entire process. But the way one of your co workers spoke to Jordi in front of me (the customer) was very inappropr More

by Nijaya.m.smith
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi 5 stars
Oct 30, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Nijaya, I am so sorry to hear about your experience. I am also glad to say that Jordi is a great addition to the Cortese Family and I am glad he reflected the posture of Cortese. We value each customer and though it is business, we would hope to build a relationship with you. Thanks for being apart of the Cortese Family. I will make sure Jordi is aware of your positive comments. Thanks for your business.

October 30, 2023

Everyone was very kind and professional. Always reliable and do great work. Wont go any place else! More

by scottcody_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the great review. We appreciate your business.

October 30, 2023

Great Customer Service. Appreciated the update throughout the day on the status of the work being done. More

by ngdunn20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business. We thank you for the 5 stars!!!!

October 30, 2023

The dealer ship was ready for me when I arrived and called me with recommended , What should be done More

by alantrussell317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks so much for entrusting your vehicle to us. We appreciate your business.

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