Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Very good service experience. Staff knowledgeable and helpful. I will certainly become a repeat customer Staff knowledgeable and helpful. I will certainly become a repeat customer More

As a follow up to my earlier rating regarding the dead battery issue in my Jeep, it was determined by a different dealer that the replacement Mopar battery installed by this service department, even after battery issue in my Jeep, it was determined by a different dealer that the replacement Mopar battery installed by this service department, even after insisting that it didn't need to be replaced, because I had already replaced it before bringing the problem to this service facility, was defective. One would have thought that after over 40 days of the vehicle sitting in this service center, they should have been able to isolate and determine that the replacement battery was defective. After replacing it, I have not had any further battery drain issues, so I am happy to say the issue was successfully resolved by a separate service center. It is unfortunate, the service manager could not work with the technicians to follow through and fix this very basic issue, a bad replacement battery. I think if they would have spent more time troubleshooting and diagnosing it, rather than letting the vehicle sit in the parking lot for lot for over 40 days, they would have been able to repair it. After years of servicing four different vehicles here, unfortunately I cannot currently recommend, this service department, or Stellantis Customer Support, I doubt my next vehicle will be a Stellantis vehicle, after a loyal customer for over 40 years. Truly sad........ More

Had a great experience with the service department. The issue with my vehicle was corrected in a timely manner. Jordi was my service rep and was phenomenal. He was very polite, professional and deliver The issue with my vehicle was corrected in a timely manner. Jordi was my service rep and was phenomenal. He was very polite, professional and delivered great customer service. He made my service appt experience flawless. More

Something went wrong while updating a recall in my car, but having the loaner vehicle was super convenient! but having the loaner vehicle was super convenient! More

The team member, Rob, was efficient and friendly. The drop off was clean and easy to hand off my vehicle. The communication through the process was outstanding. The drop off was clean and easy to hand off my vehicle. The communication through the process was outstanding. More

Absolutely loved everyone I talked to. They helped me every step of the way. Couldn’t ask for better people They helped me every step of the way. Couldn’t ask for better people More

My car was returned with the tires low on air, it was dirtier than when I dropped it off and the oil sensor/monitor was not reset with the oil change. They kept the car an extra day so there was time to dirtier than when I dropped it off and the oil sensor/monitor was not reset with the oil change. They kept the car an extra day so there was time to have had these things addressed. I am not confident the oil was changed, and given that I experienced issues at this dealership last January when the oil change was not performed but should have been I am concerned. More