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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,177 Reviews

1,177 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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December 18, 2023

I was a first time customer @ Cortese Jeep in need of an immediate wheel alignment after striking a curb which essentially disabled the vehicle - Mark in scheduling worked closely w me to squeeze me in late More

by gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Navarro , Mark in scheduling and Nate in service
Dec 18, 2023 -

gary responded

gary I was a first time customer @ Cortese Jeep in need of an immediate wheel alignment after striking a curb which essentially disabled the vehicle - Mark in scheduling worked closely w me to squeeze me in late on a Friday afternoon ( thanks for hanging around ) , Mike Navarro , service consultant was outstanding in explaining the problem and going over the resolution - many thanks to Mike for working w customer who had little knowledge of vehicle yet not making me feel as such , excellent customer service skills that other industries could learn from And lastly Nate who I did not meet but did the alignment - my car feels like it did when new - tight responsive driving - fantastic job I’ll be back again to Cortese for my vehicle needs Gary

December 16, 2023

This dealership is great to work with. I’ve bought three Jeep Grand Cherokees from Cortese and have loved everyone of them. More

by Davidmziober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Berardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi from service and Mark from service.
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

David, thanks for the great review we appreciate your business. .

December 15, 2023

The staff in the service department at Cortese are wonderful! They provide great communication and are up front with their services - there are never any surprises when I go to pick up my car. More

by stephaniepilat82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the kind words. We appreciate your business.

December 15, 2023

Jordy in service was fantastic he is friendly and explains everything very well. Great to work with 😀 More

by REENIEB63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordy
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business and Jordi appreciates your kind words.

December 13, 2023

Service was amazing everything went well love the outcome thanks for always doing a great job More

by Richardsonj6464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review. We appreciate your business.

December 13, 2023

quick oil change while i waited very nice waiting room. clean nice building friendly people More

by sterzo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you, we appreciate your business.

December 12, 2023

A PROFESIONAL & CARING business that treats you like family from the sales dept to the service dept, & for that reason I will always recommend CORTESE!!! More

by davidquintana243@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Bridges
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

David we thank you for the great review. We appreciate your business.

December 12, 2023

Mike Nazzaro did a great job getting my car repaired amazingly quick with great feedback too. More

by djcjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the great review!

December 11, 2023

Mike Nazzaro is an amazing and caring advisor. He’s why I keep coming back. More

by steve@onesparkco.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
Dec 12, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks Steve, Mike and all here at Cortese appreciates your kind words!

Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review! Cortese and Mike appreciates your business.

December 11, 2023

Worked well with rescheduling. Prompt and friendly service. Great communication throughout the whole process. I would recommend them More

by andrew.mclymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Dec 12, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Andrew, thanks for the great review!

Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Andrew, thanks so much for the positive feedback. We appreciate your business.

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