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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,213 Reviews

1,214 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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February 23, 2024

I do not care for any of the sales personal at this dealership. They are rude and extremely arrogant. I don’t understand how you can be so arrogant when you don’t know half of the information on the pr More

by nabraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review, we appreciate your feedback!!! If there is something I can help with as far as the sales department concerns please feel free to reach out! Michelle @Cortese Customer Relations

February 19, 2024

I had a positive experience in all aspects of the business! The dealership was clean , the staff was friendly and knowledgeable. My truck was finished in a timely manner. More

by jpratt300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff LaMartina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the kind words. We appreciate your business.

February 19, 2024

Quick, informative in a welcoming environment . Completed all work under warranty with no add ons More

by kyle.ganter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael ciccerone
Feb 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Kyle, thanks for trusting us. We appreciate your business.

February 18, 2024

Great customer service each time I bring my jeep in for service. In addition Kevin who gives out the loaner cars is very friendly and professional. More

by EOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from service & others. Also Kevin from loaner cars, and Jay originally from sales ( now finance)
Feb 19, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

February 17, 2024

Very clean very polite staff. Would def not hesitate to return there for service. Great place to go. More

by Lyonsems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hi Lyonsems, Thanks for the great review! We appreciate your business?

February 13, 2024

Paid for tire rotation. All 4 tires different psi and 2 still low with light left on. Window wash wasn’t filled. Light left on. Wait too long. Too expensive. I will never se More

by apreston447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello, thanks for your feedback. I apologize that you experienced this, we value you as a customer and sorry that this is your conclusion. If I can be of help please give me a call. Michelle @Cortese Customer Relations.

February 12, 2024

Cortese has completely taken care of my car needs starting with my purchase 2 years ago and most recently having it repaired. Their system is convenient and efficient. More

by joohls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro ??????????
Feb 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate your business and the 5 stars.

February 12, 2024

They always take care of me! That’s why I keep coming back. Reaction they cover everything I asked for More

by Steve Case
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Steve we thank you for your business.

February 12, 2024

Couldn’t have had a better experience from start to Finish excellent in all Levels More

by dmcnamara21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Godar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

February 12, 2024

**Update - I was contacted finally to get my radio system looked at. The update I paid for did not fix the problem. I was advised that I need to replace it and it was not cheap. I appreciate the effort but t More

by maila.lowery1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
Feb 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Maila thanks for taking my call today. I am glad to have been able to assist you. We will continue to strive for 5 stars.

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