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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,177 Reviews
Call Service Center (800) 952-7892

1,177 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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January 02, 2024

N/A I do not wish to add any further comments at this time. Thanks More

by james.ayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

James, we thank you for the 5 stars...but most of all we thank you for your business.

January 01, 2024

This dealership seems to operate smoothly and seems to have the concerns of the costumer in mind More

by wedearcop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the kind words. We thank you for your business.

January 01, 2024

Thanks to Cortese Jeep along with our salesman Bob H for getting me into my new ride! Awesome & seamless experience. Absolutely will be back for the next vehicle. More

by mdarpino22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob H + Ray
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Jan 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business. Welcome to the Cortese Family!

December 30, 2023

Think the warranty repair process could have been accomplished much easier. Still waiting for resolution More

by revans30
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Roger, thanks for giving me a call. Again, I apologize. I will await the response from you to know how you would like to move forward. Thank you so much for your patience as we walk through this. Michelle @Cortese Customer Relations.

December 28, 2023

Everything went well and they are very polite and respectful of my time. Thank you More

by mary.ann50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Mark and I didn’t catch the one I signed in with right where you drive in for service but I’m sure you can find it in my paperwork.
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Jan 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review. We thank you for your business.

December 26, 2023

A1 customer service accurate wait times for your vehicle will always have me as a customer More

by dibiase2479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nizzaro And Mark
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Dec 27, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business and the great review!

December 25, 2023

Service was done on time Everything was very easy and went smoothly Mike is great to deal with More

by ckunze0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 27, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the kind words. We appreciate your business.

Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!

December 22, 2023

Very professional. Mike helped get my jeep done in a timely fashion. Excellent work fixing the heater. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Scott, thanks for the great review! We appreciate your business.

December 21, 2023

Did a great job. Thanks for the loaner. I will bring my vehicle back there for service. More

by toddj.long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Todd, thanks for the 5 stars. We appreciate your business.

December 19, 2023

I would not cecommned the is place to my enemies or my friends.. I had a horrible experience when they fixed my car which was in an accident. I went for a collision repair and left with a broken drive sha More

by Mparadise2181973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sevice
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Dec 21, 2023 -

Mparadise2181973 responded

I reached out to John Cortese and i have spoken to you on several occasions. at this tine there is nothing further I want to discuss. ( (responding to a private message from customer relations)

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