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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,177 Reviews

1,177 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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January 29, 2024

Appreciated the communication received from both Mark & Mike. Both did a great job getting me in for an unscheduled service emergency. Trust both gentlemen. Appreciated the rental vehicle at a reasonable More

by cheslor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro, Mark Pflieger
Jan 29, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks so much for your feedback, we will continue to strive for 5 stars! We appreciate your business.

January 25, 2024

Excellent Sales and Service on multiple vehicles! Can't say enough "GOOD" about the team at this dealership from Rick, Mark, and ALL the guys in the Service department! Always courteous and friendl More

by kjmotelford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Mark, Rob
Jan 29, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review!!!!! We appreciate your business.

January 21, 2024

We have our car back and can start it now and it drives well now! More

by Kbbbent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi
Jan 22, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate your business. Thank you!

January 18, 2024

I am pleased with the first service appointment for my Jeep Latitude. Everything was completed, my rental was available for me as well. Service associates were friendly and stayed in communication with me More

by kabiegasiewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Nazzaro
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review. We appreciate your business and the kind words.

January 15, 2024

Always have a great experience with everyone in this dealership, whether it is sales or service. More

by Pacifica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Godar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Balon
Jan 15, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your kind words and your business.

January 12, 2024

No one noticed I needed new rear brake pads needed service few weeks back when I paid for new tires and NYS inspection. This is frustrating because I have put so much money into this car. I purchase More

by leroydoctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Leroy, I am so sorry that we missed the opportunity to service the brakes. Although the concern with the Uconnect was not something we assisted with...we value you as a customer. We will continue to strive for 5 stars. Thanks for your business.

January 11, 2024

I would like to give kudos to blue team, service advisor, Robert Bslon She is always very helpful and the communication is excellent. When I need work done I call on him and he gets it done for me in a timel More

by sherran1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Balon
Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Oh wow, Thanks so much for your business....we also thank you for the great review and the kind words.

January 10, 2024

They do a great job with reminders and communicating status. I am happy with the whole Correse e More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro
Jan 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the kind words!!!

Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review! We appreciate the 5 stars!!

January 08, 2024

Rob was an amazing help in getting us back on the road as soon as possible. His quick attention to our situation was greatly appreciated! More

by randlejudya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jan 08, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the kind words. We appreciate your business.

January 08, 2024

Rick Riola took care of all my needs from start to finish. Cortese over-delivered at some aspects of the process as well. More

by Marie Goldstin
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Marie, we thank you for your business!

Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Marie thanks for the great review. We appreciate your business and the kind words,

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