Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Both service and sales at Cortese Dodge/Jeep are phenomenal. I have never had a bad experience and will continue not only purchase my vehicles there, but also get them serviced there as well. phenomenal. I have never had a bad experience and will continue not only purchase my vehicles there, but also get them serviced there as well. More

Service and waiting rooms are very nice> Work was done quickly so I was in ant out quickly so I was in ant out More

Jordi was fabulous in helping us get two new key fobs made for my brother who has Parkinson's!!! My brother was flying home from Cancun with a layover in Chicago. He missed his connection in Chicago, a made for my brother who has Parkinson's!!! My brother was flying home from Cancun with a layover in Chicago. He missed his connection in Chicago, and in all the confusion, he lost his personal item bag which contained both sets of his car keys. I called Jordi from the Cancun airport (I was still in Mexico), and he said he would order the key fobs and would have them the following day. Jordi also said we would have to have the car towed (which was in the Rochester airport's long term parking) to the dealer so he could program the fobs, and he gave me the name/number of a reputable towing company. By the next day, the car was at the dealership, two new key fobs were made, and the car was ready for pick-up! A taxi took my brother to the dealership, and he was good to go!!!! Jordi, we are forever grateful for your kindness and efficiency in helping my brother get his car back and for helping him to get back to his normal routine (which was badly needed after an eventful Mexican vacation)! Keep up the great work! Thank you Jordi!!! More

I do not care for any of the sales personal at this dealership. They are rude and extremely arrogant. I don’t understand how you can be so arrogant when you don’t know half of the information on the pr dealership. They are rude and extremely arrogant. I don’t understand how you can be so arrogant when you don’t know half of the information on the product you’re selling. The service department on the other hand. 5/5. The only reason why i return to this dealership is the service. Nice guys, patient, willing to answer any and all of your questions. You don’t feel like just another number WHEN IT COMES TO SERVICE DEPARTMENT. Sales can learn a thing or two from the Service department’s customer service. More

I had a positive experience in all aspects of the business! The dealership was clean , the staff was friendly and knowledgeable. My truck was finished in a timely manner. business! The dealership was clean , the staff was friendly and knowledgeable. My truck was finished in a timely manner. More

Quick, informative in a welcoming environment . Completed all work under warranty with no add ons Completed all work under warranty with no add ons More

Great customer service each time I bring my jeep in for service. In addition Kevin who gives out the loaner cars is very friendly and professional. service. In addition Kevin who gives out the loaner cars is very friendly and professional. More

Very clean very polite staff. Would def not hesitate to return there for service. Great place to go. Would def not hesitate to return there for service. Great place to go. More

Paid for tire rotation. All 4 tires different psi and 2 still low with light left on. Window wash wasn’t filled. Light left on. Wait too long. Too expensive. I will never se All 4 tires different psi and 2 still low with light left on. Window wash wasn’t filled. Light left on. Wait too long. Too expensive. I will never service ANY of my vehicles here again More

Cortese has completely taken care of my car needs starting with my purchase 2 years ago and most recently having it repaired. Their system is convenient and efficient. starting with my purchase 2 years ago and most recently having it repaired. Their system is convenient and efficient. More