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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,159 Reviews

1,159 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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November 22, 2024

Terrible. 9 days sitting waiting to be diagnosed. Have extended Warranty and all “covered in warranty” items were “not covered” due to corrosion? What’s the w More

by mandykkocsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mandy, I apologize that this was your experience. When a vehicle is towed in without an appointment we have to work these vehicles in between the already scheduled appointments/work. I looked into this an once the time was allotted, the work was concerning wiring so it had to be verified through the warranty and they made the decision that this was not covered under the warranty. Though we are servicing your vehicle we are still at the mercy of the warranty company. Again I do apologize, however please know that we value every customer and will do all we can to assist. I welcome the opportunity to speak with you if that is an option m-reed@corteseauto.com

November 19, 2024

I'm relatively new at Cortese Chrysler Jeep Service and the experience was excellent. No complaints. Friendly reception with clear explanations after a general check aroun the car of things that needed att More

by peridotlove04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for your business and the great review.

November 18, 2024

We have been customers of Cortese Dodge for almost 40 years. Our service advisor, Mike Navarro, is wonderful. He has been very good to us. Always listens and responds so we understand what needs to be More

by dspaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Navarro - See above.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business.

November 18, 2024

Always great service when we bring our two jeeps in. Eveyone is friendly and willing to address any of our concerns. More

by Cspitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business.

November 14, 2024

I worked with Service Advisor Mike Nazzaro and Salesman Rich Riola. As part of a new vehicle purchase, I wanted a couple of accessories installed on my vehicle. I was notified when the parts were availab More

by ehammer48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro 5 stars
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business and the kind words.

November 13, 2024

great service department. in terms of availability, accuracy and fairness. I would recommend them to a friend More

by mickey.rocks58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mike thanks a lot...we are grateful to earn your business.

November 12, 2024

Always works with my daily schedule even when they were booked up on that day More

by ryemara31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business and the great review.

November 11, 2024

When I need to get anything on my car done this is the go to place More

by atlwr14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Nov 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the 5 stars. We thank you for your business here at Cortese

November 10, 2024

The service has always been good here. I have leased several vehicles and finally bought it out, so I like to take my car to the same dealer. Rob is very helpful- talking through everythin More

by jenlschaefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
Nov 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Jeni, we truly thank you for your kind words? We value you as a customer and thank you for your business.

November 08, 2024

Mike nazzaro in service was excellent to work with! Will definitely be returning. Thanks Mike! More

by Ranger2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike N in service
Nov 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business.