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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,173 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,173 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
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May 03, 2024
I dropped my truck off to have them look at the transmission and software recall at 10:00am. They said they’d call by 1PM with if they found anything. I get a call at 3:30PM saying they didn’t find transmission and software recall at 10:00am. They said they’d call by 1PM with if they found anything. I get a call at 3:30PM saying they didn’t find anything and still hadn’t done the software update. I got another call at 4:30PM again stating they found nothing wrong with the transmission and didn’t have time to do my recall. I missed a ton of work, had to pay for an Uber. Luckily, they didn’t charge me. Out of frustration, I picked up my truck instead of leaving it for another whole day, they brought me the wrong truck to pick up and then said the technician accidentally brought my key home. So, I had to wait for him to drop it off. This whole day has been a complete waste of time and money. I will not come back. I’ll wait for a month or so just to take it to West Herr instead. More
by damionhillar
Verified CustomerEmployees Worked With
Na
May 03, 2024
Car was taken in for service at the scheduled time and returned with all work completed within 90 minutes - LOF rotate tires and change engine air filter. All while I waited in comfort. returned with all work completed within 90 minutes - LOF rotate tires and change engine air filter. All while I waited in comfort. More
by xctraveler
Employees Worked With
May 03, 2024
When it comes to the work to be done, no issues whatsoever. Issue was, I needed to come back and finish the NYS inspection after driving the vehicle for a period of time. I returned a week later whatsoever. Issue was, I needed to come back and finish the NYS inspection after driving the vehicle for a period of time. I returned a week later to finish the inspection and to order tires, with the April special. Next chance they had to do it or squeeze it in was 5/1 at 9am, I double checked if the April tire special would still be good, and I was told it would be. When I got to my appointment on 5/1, I was told that the special had expired 9 hours earlier and they would not honor the quoted price for the tires, unless I had a repair order for them (which I knew nothing about). They checked with someone else about the special and I was told flat out that they would not honor the price that was quoted, even after knowing a service manager stated the quote would be good on the day it was scheduled. After many years of work completed on my vehicles, I hope this does not deter me from having more work done by Cortese, but I will be really thinking about it first. Rob was the service manager that started my NYS inspection and the original quote for tires. A different service manager scheduled the May 1st appointment and confirmed the tire quote, when I stopped in to set up the follow up appointment. As of 5/7/2024, I am pleased to announce that Cortese has taken care of my issue with them. Since Cortese took care of my issue, I will continue to have Cortese do the maintenance, to all my vehicles. More
by wmosher0
Employees Worked With
Rob Balon
May 01, 2024
My experience here has been good, Mike got me in on the day that was best for my busy schedule with no problem. The day I bought my truck in to have brakes done, they were very busy. Mike still had my truc day that was best for my busy schedule with no problem. The day I bought my truck in to have brakes done, they were very busy. Mike still had my truck done and back to me im a decent amount of time. ( quicker than what I thought it might be ). Even tho I feel like the brakes cost was a little pricey for a jeep ( sorry ) due to I was paying this amount when I had a Lexus gx460. I still will recommend someone to this dealership. More
by sharrel.evans
Employees Worked With
Mike Stellantis
May 01, 2024
Very easy to deal with very sincere straight to the point no hidden charges easy to deal with no hidden charges easy to deal with More
by philipduris69
Employees Worked With
April 30, 2024
I was greeted professional and promptly by Jordi, as soon as I arrived, we remained in contact thru out my service call. I would recommend your service dept to my colleagues because of Jordi. as I arrived, we remained in contact thru out my service call. I would recommend your service dept to my colleagues because of Jordi. More
by kenngmurray
April 29, 2024
My check engine light came on again as soon as I drove off the lot. It is still on and my car is not inspected and I am driving around like this because I have 4 children and a job. sucks. I pay for a off the lot. It is still on and my car is not inspected and I am driving around like this because I have 4 children and a job. sucks. I pay for a bumper to bumper coverage. I need a full electrical check if the engine light keeps coming on for "no reason" and I need a rental in place of that while you guys do that. I have paid you 600$ both times I have had you "support" my car and each time, the check engine light has come on as soon as I leave. More
by brittany.schulik
Employees Worked With
maintenance department
April 29, 2024
It was a pleasure working with everyone as always. Highly recommended if looking for a vehicle. Highly recommended if looking for a vehicle. More
by thomasfogg
Employees Worked With
April 28, 2024
An excellent experience from start to finish. My service advisor, Matt Nazarro., made the process seamless. He listened to the issues I was having and he and the team put in the work to make it c My service advisor, Matt Nazarro., made the process seamless. He listened to the issues I was having and he and the team put in the work to make it correct the first time. Thank you again. More
by nancydeg1
Employees Worked With
Matt Nazarro
April 25, 2024
This dealership makes you feel like your part of the family outstanding customer service, definitely a 10/10 family outstanding customer service, definitely a 10/10 More
by strategicsteps11
Employees Worked With
