Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Do not follow up on their service work Cortese Dodge service manager sold and installed a new transmission and assured me the transmission would be covered by the warranty even though the t Cortese Dodge service manager sold and installed a new transmission and assured me the transmission would be covered by the warranty even though the truck had a tuner on it. Drove 500 miles and transmission failed. They would not honor the warranty and said I would have to pay them to repair transmission. More

time will tell service initially told me they could not fix a leaking sun roof. John Cortese got involved and I believe they will fix it now, so kudos to John for s service initially told me they could not fix a leaking sun roof. John Cortese got involved and I believe they will fix it now, so kudos to John for stepping in on behalf of his customers! More

worse customer service in the business I will never do business with Cortese again. they have the worse customer service of any dealers in the Rochester, NY region. You can no longer direct I will never do business with Cortese again. they have the worse customer service of any dealers in the Rochester, NY region. You can no longer direct dial service, you call the 1800 number and get routed to a call center. all those that i dealt with were rude and inconsiderate. i never swore. i was assertive and to the point of the issue. i was hung up on by several people. cortese does not care about the customer, only about the bottom line. More

Leased a 2015 jeep cherokee in January Have a blown tranny with only 8500 miles on vehicle. One would expect a new vehicle to have no major problems or is that a dream. Have a blown tranny with only 8500 miles on vehicle. One would expect a new vehicle to have no major problems or is that a dream. More

horrible service They bent my exhaust when i brought it in for a power steering replacement Then I brought it back to get fixed and they did not do it and only looked They bent my exhaust when i brought it in for a power steering replacement Then I brought it back to get fixed and they did not do it and only looked at the check engine light, and during the second service the chipped the front bumber paint. I have been trying to contact them but the manager is never can recieve my call and never calls back like they say. Worst service ever. More

Left a voicemail. I had a terrible time getting ahold of someone to make an appointment. Multiple times have be the victim of the false marketing and would not recommen I had a terrible time getting ahold of someone to make an appointment. Multiple times have be the victim of the false marketing and would not recommend buying form this dealer. More

Issues at first but resolved! I had posted a comment a short time ago about the horrific issues I had during the process of purchasing my new Dodge Avenger and the service I receiv I had posted a comment a short time ago about the horrific issues I had during the process of purchasing my new Dodge Avenger and the service I received. John Cortese had contacted me and apologized for the issues I had and the service I had received from his dealership. Running a business myself I understand how things may fall through the cracks and how important it is that issues be resolved no matter if it is a big issue or small. John did take care of the issues to his best ability and I am happy to say that I am pleased with the service and the way things were handled. Yes it did take 7 months to get things finally fixed and proper however I understand at when issues are brought to a businesses attention sometimes it takes someone from upper management or even ownership to address the issue. In this case it had to get all the way to ownership in order to have things resolved. The car looks beautiful and the entire team was great about making sure all was taken care of and I was satisfied. You can tell that there have been some changes to the way the operation is run and the way a customer is addressed. It was unfortunate that I had experienced the issues I did at the very beginning but John and his team have made things right and I am thankful for that. This dealership did have its bumps but I believe all has been organized and corrected. If you choose to purchase from them I can truthfully say that if an issue should arise they will do what it takes to correct it. I will continue to bring the car in for routine maintenance as I only trust the dealership to touch any car I drive and that in another year and a half I will look at Cortese first before I purchase the next car. More

Bob Bonter is always the man. They have really helped me out with my Mitsubishi Endeavor, which is a great car too. Bob is really helpful. out with my Mitsubishi Endeavor, which is a great car too. Bob is really helpful. More

Last fall, I leased my Jeep Compass from Cortese and have been more than satisfied from customer sales to the auto service department. Whenever I need something taken care of on my car, from low tire pressur been more than satisfied from customer sales to the auto service department. Whenever I need something taken care of on my car, from low tire pressure to an oil change, the employees are extremely helpful, quick and friendly in fixing my car. Today, the service department was able to quickly get me into the shop on my lunch break to fix my tire on such short notice and were extremely friendly and attentive to my time constraint. It is always a pleasure working with this dealership, and I would highly recommend Cortese! More