Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Service for my Jeep Cherokee It was very easy to schedule service for my vehicle. Cortese was able to accommodate me on a Saturday, which is very convenient for me. I arrived and It was very easy to schedule service for my vehicle. Cortese was able to accommodate me on a Saturday, which is very convenient for me. I arrived and Brian got me checked in right away. It was a busy day for the dealership, but they completed my oil change and tire rotation in the time frame they slated. Very pleased with the professional staff and the cleanliness of the facility. More

Good service and good price The car is really cool and after test driving I really like that car. And Bob help me ask a good price. In a word, good enough The car is really cool and after test driving I really like that car. And Bob help me ask a good price. In a word, good enough More

Poor service I dropped off my vehicle the night before my service appointment. I had a oil change schedule and a recall which was supposed to take .2 hours. Full I dropped off my vehicle the night before my service appointment. I had a oil change schedule and a recall which was supposed to take .2 hours. Fully expecting to receive my vehicle back to me before 10:30 in the morning. I was not text until almost 3:30 in the afternoon that it was done. I also asked the service advisor if they could arrange for shuttle pick-up in 45 minutes after that text message was sent and received another one saying that I was the one that needed to call the shuttle man. Just truly unacceptable service. I obviously was put aside why other jobs were taken care of because I was not in the waiting room waiting. I'm actually such disgruntled by that appointment I'll probably seek out Doan for service from now on. More

Great customer service experience Arrived for NY inspection. Waited in clean, comfortable customer area Brian, the service advisor sent me a text to offer if I needed anything during Arrived for NY inspection. Waited in clean, comfortable customer area Brian, the service advisor sent me a text to offer if I needed anything during visit to reply his text During inspection, Noticed dirty air filter and suggested replacing. Done w/o labor charge More

Disappointed I came in with a brand new vehicle for some noise in the trunk most likely caused by the addition of the larger size spare tire. I waited a fairly lon I came in with a brand new vehicle for some noise in the trunk most likely caused by the addition of the larger size spare tire. I waited a fairly long time, my text was not responded to and the attended wanted me to pay for the service. I needed to remind him that it was a 2 month old vehicle. I had made the appt from my sales rep and was hoping for better service. The noise then returned after a few days, but I haven’t had a chance to get back for another long appointment wait time. More

Free repair was a pleasant surprise! I had an electrical fire in my vehicle, and I assumed the repair was going to cost thousands. But I was pleasantly surprised to find that there had be I had an electrical fire in my vehicle, and I assumed the repair was going to cost thousands. But I was pleasantly surprised to find that there had been a manufacturer's recall on the part that caused my problem, so the repair was totally free. The Cortese service department was a bit backed up, and they weren't able to get to my car for several days. Despite the wait, the quality of the repairs by the Cortese service department are always top notch. More

Program recall I was satisfied with the service received during my visit. I was promptly greeted by Brian in service department at Cortese Dodge in Rochester, New Yo I was satisfied with the service received during my visit. I was promptly greeted by Brian in service department at Cortese Dodge in Rochester, New York. More

Service They always have great service and I never complain of the staff always nice and friendly. They make sure you are aware of the services that are being They always have great service and I never complain of the staff always nice and friendly. They make sure you are aware of the services that are being done and what needs to get done. More

GREAT PEOPLE I AM IN A WHEELCHAIR AND MY SEAT BELT WAS IN THE WHEEL I ASK LUKE IF HE COULD GET IT OUT.HE WAS GLAD TO HELP ME.THAT IS WHY I HAVE BIN BUYING VEHICLES I AM IN A WHEELCHAIR AND MY SEAT BELT WAS IN THE WHEEL I ASK LUKE IF HE COULD GET IT OUT.HE WAS GLAD TO HELP ME.THAT IS WHY I HAVE BIN BUYING VEHICLES FROM CORTESE IN 1983.BECAUSE OF THE PEOPLE THAT WORK THERE. More

Prompt and Professional Service I arrived few minutes early and was greeted by a knowledgeable and thoughtful representative who assessed my problem and advised me of likely cost. H I arrived few minutes early and was greeted by a knowledgeable and thoughtful representative who assessed my problem and advised me of likely cost. He also was able to fit in an unscheduled oil change so I could avoid a return visit. The lounge area was very comfortable-overall a great experience. More