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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,186 Reviews

1,186 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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May 15, 2019

Reliable service Purchased my Pacifica in February. Ran into a few issues. Scheduled service for warranty and they took care of everything from scheduling based on my More

by akaid877
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick (service advisor) Lisa (scheduler)
May 14, 2019

High quality service Nick my service writer it's very efficient at his job. the shuttle drivers were great. If you don't want to deal with online scheduling you can speak More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Germeroth
May 10, 2019

Rude! Have an attitude, not clear, short without direction, needed keys to move truck then didn't move the truck, waited for me to get out of the truck and More

by michael.hess8081
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan Burnette
Jun 05, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

michael.hess8081, I am sorry to hear about this experience. Customer service is what we pride ourselves on for years! Please give us a chance to make it right. Call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

May 09, 2019

The Best!! Always look forward to going to Cortese for service. Continuously treated with respect, professionalism that makes one feel like family. All Cortese More

by Lovecortese1!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Ladelfa, Dave Hilner, Jordan Burnette
May 06, 2019

Jeep inspection Cortese always takes care of my Jeeps needs! And in a timely manner!!! The staff is super friendly and if service comes across any other problem with More

by Desiree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
May 04, 2019

Great Service My daughter had broken down while in Rochester. We live just over an hour away, so this was our first visit to Cortese. Brian was very good at commun More

by roz8266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
May 02, 2019

great communication Followed through with all of the expectations i had. I asked that i was kept in the loop as my wife was picking up the vehicle and the text and phone More

by dagiacalone1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
May 01, 2019

TOP SHELF TREATED WITH CARE, CONCERN, PROFESSIONALISM, CORTESE IS THE BEST!!! The mechanics and staff go above and beyond to please their customers. Always gre More

by kdernoga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Ladelfa, Jordan Burnette
May 01, 2019

Simply the best A+ Simply put the best A+ service in rochester ny wouldnt go anywhere else brian the service advisor is awsome on point and is always looking out for t More

by pdog_100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian service department
May 01, 2019

Owner e Services was great and Jordan was a great service man every time my truck in for service they take great care of my truck thanks Cortese for great ser More

by b_overton52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
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