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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,206 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,206 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
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March 26, 2025
Until now, I have avoided getting service at any dealership, but Cortese has definitely changed my mind! Even xxx an old woman, I am treated with respect in that things that need to be explained are dealership, but Cortese has definitely changed my mind! Even xxx an old woman, I am treated with respect in that things that need to be explained are explained clearly but without any condescension. That is a rare and wonderful thing to find! Jordi has been my service person, and he is especially lovely to work with. Highly recommended! Thanks! More
by Pat Chakalis
Verified CustomerEmployees Worked With
Jordi
March 25, 2025
Always a pleasure to have my vehicles worked on by Cortese, thanks again for the amazing job Mike and team! Cortese, thanks again for the amazing job Mike and team! More
by Dan Southern
March 25, 2025
Quality of service has always been average throughout the past 5 years of coming to this dealership. The prices of parts compared to buying them myself elsewhere for OEM parts has gotten out of hand. You c past 5 years of coming to this dealership. The prices of parts compared to buying them myself elsewhere for OEM parts has gotten out of hand. You cannot blame everything on inflation. Price gouging has gotten way worse at dealerships. If I had my own garage/ lift, I would fix and maintain everything myself. The Autobody portion of Cortese jeep/dodge is shoddy at best for quality repairs. I had hit a deer and had to get most of my front end replaced. The paint on the new bumper did not last more than a year before it started bubbling and pealing right off. I asked them to reinstall any parts that were in good working condition to save on money and they did a decent job aside from the fog light assembly which was burnt out and melted inside its housing. Overall if I need any jobs done that include more than regular maintenance, I typically find another shop, not connected to a dealership. More
by sailorjerry58
Employees Worked With
March 24, 2025
It was great place clean the people was very nice and friendly and very couresty friendly and very couresty More
by DMCBRIDE898
March 19, 2025
Problem still exists that they said was normal 👎🏾 all lies not good at all waste of time i think it's because enterprise doesn't pay there bill lies not good at all waste of time i think it's because enterprise doesn't pay there bill More
by kevinhinds77
Employees Worked With
Don't remember the name
March 18, 2025
They told me that I needed a new transmission, which wasn’t not true at all wasn’t not true at all More
by jenniferc2002
March 17, 2025
Was very honest, answered all my questions and concerns. Never felt pressured to purchase a vehicle, but in the end they got my into my Tesla Model 3 and I couldn’t be happier. Never felt pressured to purchase a vehicle, but in the end they got my into my Tesla Model 3 and I couldn’t be happier. More
by JAREDMSTEWART
Employees Worked With
March 16, 2025
Loved my time there. Great service and people. Thank you tons for what you do. Great service and people. Thank you tons for what you do. More
by jbeck154
Employees Worked With
March 15, 2025
Terrible service waste of time they going for your pockets they don’t care about your vehicle pockets they don’t care about your vehicle More
by marilyn.handsome
March 13, 2025
Mike was great, explained the issue well, outlined the game plan and took care of the issue as he described he would… game plan and took care of the issue as he described he would… More
by Jeff N.
