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Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,093 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
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Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,093 reviews
November 02, 2014
AMAZING EXPERIENCE We started our our search on the Internet and found the exact vehicle we were looking for here. We called and asked a few questions on Sunday and sch We started our our search on the Internet and found the exact vehicle we were looking for here. We called and asked a few questions on Sunday and scheduled a visit for Thursday as we were coming over 100 miles to see this vehicle..Upon arrival at 11 am..they had the car out and ready for a test drive..after very fair negotiations we went to lunch in one of their vehicles and drove home at 430 pm with our new vehicle..EVERYTHING WAS EXCEPTIONAL..everyone we dealt with including the detail person and mechanic was respectful and extremely courteous. WE WILL DRIVEWAY 100 MILES FOR OUR NEXT VEHICLE.. ANNA WAS THE MOST PROFESIONAL SALESPERSON WE HAVE EVER DEALT WITH. Mike and Debbie Wozniak More
by woz
Employees Worked With
Anna Moretti
October 25, 2014
Cortese reneged on the deal! I asked for a certain price, Cortese agreed. They sent me an email spelling out all costs and credits down to the final figure - the amount I was supp I asked for a certain price, Cortese agreed. They sent me an email spelling out all costs and credits down to the final figure - the amount I was supposed to bring in the form of a certified check. The day before I was to pick up the car, the sales manager called and said they made a mistake, the car would actually be $4,500 more than they quoted. I asked them to honor their deal. No. "There is no way this deal is going to happen," I was told. I even received a nasty phone call from Mr. John Cortese himself who suggested that their mistake was my fault and that somehow I was trying to scam the dealership. If you're looking for an honest dealer - go somewhere else. What really gets me though, is that they would have sold to me at MSRP and felt no remorse that the deal was not in my favor. However, when the deal is not in THEIR favor, they balk. More
by bmichalski
August 29, 2014
Cortese + Anna Moretti = Best Car Buying Experience Ever Bought my fourth vehicle (third from Anna) last week. Couldn't ask for a better sales experience. Anna is one of the warmest, friendliest, and most Bought my fourth vehicle (third from Anna) last week. Couldn't ask for a better sales experience. Anna is one of the warmest, friendliest, and most competent sales people I have ever worked with -- which is why I keep going back to her. And even when something went wrong this time -- first time that's happened -- Anna took care of me without question, complain or delay. This is a great dealership, and a great sales experience. More
by frank.sanseri
Employees Worked With
Anna Moretti
August 08, 2014
Left a voicemail. I had a terrible time getting ahold of someone to make an appointment. Multiple times have be the victim of the false marketing and would not recommen I had a terrible time getting ahold of someone to make an appointment. Multiple times have be the victim of the false marketing and would not recommend buying form this dealer. More
by bumagorsky
Employees Worked With
other, other
July 22, 2014
Never again First and last time I would ever go to Cortese. We did get a nice car at a nice price. But the experience was far from nice. We picked out a car on Su First and last time I would ever go to Cortese. We did get a nice car at a nice price. But the experience was far from nice. We picked out a car on Sunday and agreed to be in Monday evening to pick it up. Had some questions to clear up on Monday and had a hard time to get a hold of anyone. When we finally got a call back, we confirmed that we would be in at 5:30 to pick the car up. When we got there had to wait almost an hour to even start the paperwork. When we got to their finance person he said someone added wrong and the price was $17.50 more. Yes, that not a mistake he said it was $17.50 more. Now we are talking about a $30,0000 car. But I don't care if it was $1750 or $1.75 more. The whole thing had this sleazy stereotypical used car salesman feel to it. We just wanted to get out of there so we gave them the extra $17.50 and left. It's not about the money, it's the principle. I felt like I had to take a shower after I left the place. More
by Tim1500
July 16, 2014
Cortese From start to finish my experience with Laurie for the internet inquiry to Sam handling the rest was outstanding I will purchase from Sam again From start to finish my experience with Laurie for the internet inquiry to Sam handling the rest was outstanding I will purchase from Sam again More
by Jlhelsdon
Employees Worked With
Laurie Spinosa, Sam Cubiotti
June 20, 2014
June 20 purchase of Dodge Dart Sam was very friendly and helpful but never "pushy" or overly aggressive. Purchasing the car was quick, and all of the paperwork was prepared on s Sam was very friendly and helpful but never "pushy" or overly aggressive. Purchasing the car was quick, and all of the paperwork was prepared on schedule. Overall, it was a nice experience More
by oxford267
Employees Worked With
Sam Cubiotti
June 19, 2014
Great car buying experience We received a call from the dealership regarding our van, they were looking for good used cars. At first I was skeptical thinking it was just a way of We received a call from the dealership regarding our van, they were looking for good used cars. At first I was skeptical thinking it was just a way of getting customers to come in. But something about the girl, Hannah, made me think it was worth checking out. I called and was put in touch with Sam Cubiotti nod was very pleasantly surprised with the sincere honest conversation we had. After about a 10 min. Call and a couple of call backs we had a great deal and were on our way to Rochester, 80 miles away to buy our new Chrysler 300. On arrival everyone treated us like we were the only customers there, and we weren't, they took care of all our concerns and we were on aright schedule so they speeded up the process and soon we were on our way home .Very Happy. I will recommend Sam and the Cortese dealership to anyone looking for a new or used car. Great atmosphere, clean showroom and courteous employees. I will definitely be back. More
by sandjandm
Employees Worked With
Hannah Mommert, Dave Hilner, Sam Cubiotti
June 06, 2014
Excellent Experience This is the second purchase for me from Cortese. Bob was excellent at answering all questions and never made me feel "pressured" to buy right then. This is the second purchase for me from Cortese. Bob was excellent at answering all questions and never made me feel "pressured" to buy right then. I would absolutely recommend Cortese and Bob to anyone looking for a new car. More
by cnash8791
Employees Worked With
May 27, 2014
Started out Wonderful First of all, Sam Cubiotti our salesman was wonderful.. it went down hill from there...recently purchased 2010 Chrysler 300. Nice car..love it,, when First of all, Sam Cubiotti our salesman was wonderful.. it went down hill from there...recently purchased 2010 Chrysler 300. Nice car..love it,, when we test drove it on a Saturday morning,,,10am, we felt a grinding of the front right wheel,,,reported it along with a few dirty stains on the cream colored visor.....said it would be checked into,,,bought the car and was out of there in a hour or so,,,,said we would pick up the car noon Monday.....went to get the car Monday,,,it wasnt ready...we said ok ..so we waited...finally got the car and was out of there 2 1/2 hours LATER!!!... stains still on the visor,,,couldnt get them out...car was filthy...but washed outside,,,who ever was in charge of detailing this car should be taught how to clean the interior,,,even the winter salt residue was on the driver's side floor,,but nicely covered up with their nice new advertising mats. ...took the car home and I started to clean it,,the visor stain came right out with a wipe of a sponge.,,,vacuumed the car.... 5 pennies in the console and glove box,,,melted ice cream or something in the cup holder,,,,and this is the way they send home a car just purchased,,,the outside was beautiful,,,not so much the inside....3 day later took the car back for the wheel noise,,, all new brakes and rotors were needed on the front....Cortese paid for it,,,and I thanked them ,,but they should have been done BEFORE I picked up the car,,, It was never checked!.....when they pulled the car out for me to take , I noticed that the lug nut cover was missing on the front wheel facing me. They came out and grudgingly replaced it,,,very grouchy young man...he then walks around to the other side of the car to check if any were missing...looked and walked away and off I went home,,,when I got home,,, I noticed there were 3 MISSING from the side he looked at and walked away from,,,3!...he just ignored it...I am 64 years old,,,have purchased a huge number of cars in my life time and have never been so disappointed in service people,,, The service managers were wonderful,,,it is the actual people doing the work on the vehicles I am unhappy with,,,will I go back? NO! I bought the Premium extended warranty and will go to another chrysler dealer for work to be done,,, Sale Person Excellent,,, Service Mangers Excellent,,,,the people that were responsible for checking out, cleaning and maintenance of my newly purchased car were not,,,! More
by RichardDJR
Employees Worked With
Sam Cubiotti
