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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,446 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,446 Reviews of Copeland Subaru Hyannis

December 18, 2021

The gentleman in the service dept i checked in with was very courteous and helpful. They young woman who checked me out and retrieved my car was also very courteous. More

by HEADPLUMB12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
December 18, 2021

Essence was a dream service support. You all are most fortunate to have her!! Grateful!!! Appreciative!! More

by SEWALLW4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence
Dec 20, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

December 18, 2021

They were very pleasant, helpful and explained exactly what was going to be done on my car. The only issue was that when I made the appointment on line it indicated a courtesy van would be available to t More

by ANNKRUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Dec 20, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your review. I am so glad that we had the opportunity to work with you, and thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. I apologize for the confusion with the courtesy van. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

December 18, 2021

They are pleasant , efficient and quick on service. I plan on returning for all my service. More

by TBECKLOFF0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Dec 20, 2021 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

December 17, 2021

I was extremely happy with the service provided by Everton Gouveia Service Advisor. He was knowledgeable about the service I requested and provided information on what services I needed to add on tha More

by GIBVELU7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service person on that day. He was the one who actually worked on my car, didn’t get his name but he was also great and patient as he showed me how to work the new car starter., Everton Gouveia
Dec 18, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, Vera, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

December 17, 2021

The pandemic is still raging in MA and nor one of your people was wearing a mask. I didn’t like the risk you put us through, even though we were fully vaccinated. More

by ANDREWPICKENSLASHLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia, Thomas McCarthy
Dec 17, 2021 -

Copeland Subaru Hyannis responded

Thank you Andrew for your feedback. While we all look to find the new "normal" and navigate what's in the best interest of both our customers and our employees, we are following the current MA Covid guidelines. I'm sorry if that left you feeling unsafe. If we can help in the future with contactless service or local pickup and delivery, please let Patrick or myself know and we will do our best to accommodate. Bryan Scarpellini - Managing Partner

Dec 17, 2021 -

ANDREWPICKENSLASHLEY responded

Nor good enough, Bryan.

December 17, 2021

Very helpful and the service took less time that anticipated - the service associate was polite and friendly. I like the waiting area. More

by SKURTZMAN99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Dec 18, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a fast and efficient experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

December 16, 2021

I haven’t had enough experience with the performance of the new management of this dealership to make any judgments. More

by CAPECODBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Dec 16, 2021 -

Copeland Subaru Hyannis responded

Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Bryan Scarpellini Managing Partner

December 15, 2021

OK waiting area. Good feedback on required repairs, high dealer prices are not too pleasant though More

by BSHUGHES
Customer Service
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Dec 15, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

December 15, 2021

Everyone was very helpful, courteous and professional. My car was serviced promptly. I was provided with a loaner, and I was very happy with the service.Thank you! More

by Colleeholden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Dec 15, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

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