Copeland Subaru Hyannis

Service is always great! The guys at Copeland always make me feel like family! They got me right in and on my way in a timely manner as usual. me feel like family! They got me right in and on my way in a timely manner as usual. More

I wanted to have my headlight fixed. The part was not in stock, but they said the could get it in a day. I figured I would come back when the part was in, but they said I needed to leave my car there in or stock, but they said the could get it in a day. I figured I would come back when the part was in, but they said I needed to leave my car there in order for the part to be ordered. This made no sense to me and I asked many questions about it - but they said that was the way it was - otherwise it would be a special order and would cost more and take longer. I honestly still don’t understand. I cannot go without a car for 2 days. I still have a broken headlight and am just plain frustrated with the service center!! Everton was nice, and he didn’t really seem to understand it either - it was direction from his supervisor. I’m frustrated all over again just thinking about it 😡 More

They very personable and answered all my questons took very care of my needs they had a couoke of vehicles to show me and had a very good test drive very care of my needs they had a couoke of vehicles to show me and had a very good test drive More

I am in need of a part replacement, have called to schedule a service, no answer, left a message for service and not called back, then called on Sat. And left a message so will see what happens next. schedule a service, no answer, left a message for service and not called back, then called on Sat. And left a message so will see what happens next. This is frustrating. More

The dealership has recently been sold tonew owners The dealership has recently been sold to new owners (third time in the past few years.) It has the.potential to be better but constant change of p The dealership has recently been sold to new owners (third time in the past few years.) It has the.potential to be better but constant change of people has been an issue for me. My service was an oil change, pretty basic and no issues. I have an older car which has needed a lot of attention in the past few years so I hope that they have retained experienced technicians. The facility could use some upgrades particularly a customer waiting area that is separate from the new car show room but that is not a huge issue. All in all the experience was good. J Axner More

Are used to cope with Subaru for a recent service and it was great! I have since purchased a new vehicle and the salesman George Costa was excellent. And Chris the manager was very helpful and closing all t was great! I have since purchased a new vehicle and the salesman George Costa was excellent. And Chris the manager was very helpful and closing all the paperwork. More

I was disappointed that someone ordered the wrong part Which means I have to make another trip from Vineyard, not what I wanted to have to do Which means I have to make another trip from Vineyard, not what I wanted to have to do More

Copeland gave me excellent service a great car with a great price I am totally satisfied. They also had the nicest waiting room and the cleanest restrooms I have ever seen great price I am totally satisfied. They also had the nicest waiting room and the cleanest restrooms I have ever seen More

Best service I’ve ever seen, very trustworthy and look out for the beat interest if you and your car. Very transparent, I’ll always get my car worked on there. out for the beat interest if you and your car. Very transparent, I’ll always get my car worked on there. More

This is an excellent dealership. The service department is top rate. From the moment I arrived Essence and Patrick were wonderful, professional and friendly. Then Tom McCarthy took over and within 24 hours is top rate. From the moment I arrived Essence and Patrick were wonderful, professional and friendly. Then Tom McCarthy took over and within 24 hours the parts were delivered, installed and I was on my way. The team made sure I understood the process, warranty and other fine points of the service. The accessory crew and the sales team answered all my questions with good cheer. And Chris helped me with extending warranty. This is a model property for best customer service practices. More