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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,447 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,447 Reviews of Copeland Subaru Hyannis

October 01, 2021

Responsive; clear explanation of problem and how to fix it; courteous and friendly; efficient; pleasant/comfortable waiting area. More

by HANNAH.POTTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know names who serviced my car
Oct 03, 2021 -

Copeland Subaru Hyannis responded

Thank you, Hannah, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

October 01, 2021

Great customer service, Pat and Everton are awesome! Thanks for always taking care of my car! More

by felipemlapi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia
Oct 03, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear that Patrick and Everton were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

October 01, 2021

The process was easy, the employees were helpful, and the car has been great so far. More

by CM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Bryan Scarpellini, Patrick Fortin, Everton Gouveia
Oct 03, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

September 30, 2021

The staff were friendly, the waiting area was convenient, and service was done quickly. I appreciate how dogs are allowed in the waiting area. More

by JEDRISCOLL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Sep 30, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

September 29, 2021

Seems like a smooth transition after recently changing hands. The appointment I made online didn’t make it into their system, but they were able to perform the service in a timely manner. More

by CAPECOD98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Sep 29, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

September 29, 2021

Service bay staff was friendly, professional, efficient, and priced right.. waiting room was clean with free snacks and drinks. More

by tandemcpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Sep 29, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

September 29, 2021

They were ready and quickly took my information. Found and fixed an additional problem. I appreciate that. More

by elanieflan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Sep 30, 2021 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

September 28, 2021

I arrived early for my appointment; yet still only waited a few minutes before a service technician came to my car and processed necessary info. That continued to be the level of service throughout. More

by CPCMCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Sep 28, 2021 -

Copeland Subaru Hyannis responded

We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

September 28, 2021

Extremely helpful. Got us right in. Didn’t charge us. Great dealership! If you need your car serviced, this is the place to go. More

by tarmst4472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
Sep 28, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. Patrick and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

September 28, 2021

I was truly pleased at the level of professionalism and courtesy! We dropped off our car at night and the next morning were called to verify and was asked when I would need my car. I love their detaile More

by jeanneschumacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Sep 28, 2021 -

Copeland Subaru Hyannis responded

Jeanne, It's great to hear that Everton was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

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