Copeland Chevrolet - Service Center

My previous review was pretty negative because of what I was going thru, with the the Key Fob or as I called it, Key Pad, I really don't like to have to leave negative comments, but in this case it turned p was going thru, with the the Key Fob or as I called it, Key Pad, I really don't like to have to leave negative comments, but in this case it turned positive, as I received a call from the dealership as to this situation, I'm sorry that I don't have that persons name as he was very nice and said that they, Copeland Chevrolet would fix the issue. So a appointment was set up for today to fix the problem. Done Thank you Copeland. Also, the service advisor Don Bailey was SUPER NICE, and I can't say enough Thank You, for their Help. So please If your having a problem a negative review can turn Positive, Dennis More

Car was taken in for service and completed ahead of schedule despite additional work needed. Lisa was great! schedule despite additional work needed. Lisa was great! More

Excellent service, professional team and always courteous. Appointment was timely and cost was a good value. Thanks! courteous. Appointment was timely and cost was a good value. Thanks! More

Great customer service and communication from booking to completion. Bill Maloney knows how to make customers feel like they are special and appreciated. Keep up the great work completion. Bill Maloney knows how to make customers feel like they are special and appreciated. Keep up the great work More

Chris Ames helped us and had such a calm manner. He got us in and out in excellent time!! We will continue to use Copeland Chevrolet for our automobile needs. He got us in and out in excellent time!! We will continue to use Copeland Chevrolet for our automobile needs. More

Bill and his staff were very friendly. Chris got me in and out very quickly, I will do my service at Copeland again! Chris got me in and out very quickly, I will do my service at Copeland again! More

Personalized service with great attention to detail and communication during the service process makes the service department stand out. Excellent work ! communication during the service process makes the service department stand out. Excellent work ! More

First service on my 2022 Silverado. Arrived early and they got right on it. Fast turnaround, clean comfortable waiting area. Very pleased. Arrived early and they got right on it. Fast turnaround, clean comfortable waiting area. Very pleased. More

My Tahoe was towed there randomly by Chevy roadside. The service dept was unbelievably professional, personable and competent. I live out of state and they-Derek, Bill, etc-kept me updated as to progres The service dept was unbelievably professional, personable and competent. I live out of state and they-Derek, Bill, etc-kept me updated as to progress of a difficult repair and had my car back to me in days. These guys are total pros! More

This incident description is a little bit long but if you are thinking about doing business with either Copeland Toyota or Copeland Chevrolet in Brockton Massachusetts, I would strongly suggest you reconside are thinking about doing business with either Copeland Toyota or Copeland Chevrolet in Brockton Massachusetts, I would strongly suggest you reconsider it until after you read this review. I debated for months if I should put pen to paper, if I should even bother with doing a review and if it would change anything. I’m extremely sceptic that this review will positively change the service at Copeland but it is my obligation to disseminate my experience with them and let you, as a consumer, make the decision as whether or not you want to take the chance to be treated as I was. You will see that the poor service reflected at Copeland Chevrolet starts with the owner, Tod Copeland and trickles down to the employees. I purchased a Chevy Camaro at a separate dealership and was having some issues with it. They were not a Chevy certified dealer and because my vehicle needed to be diagnosed by a Chevy dealer, they made an appointment with Copeland Chevrolet. The issue was a problem with the XM radio antenna located on top of the trunk lid. I dropped off my vehicle for service and later in the afternoon I picked it up. While at the dealership’s parking lot, I tried to open the truck by use of the electronic release button inside and outside the vehicle and but I was unable to. Inside the vehicle the dashboard was showing me the light on for the open trunk lid. I went back into the service desk and spoke with the associate which told me to bring the vehicle back in for them to check it. Once inside the associate and the service manager, Bill Maloney attempted to open the trunk by doing the same thing I had unsuccessfully already done and obtained the same results. Mr. Maloney then informed me that I would have to make an appointment and drop off the vehicle another day so they could attempt to repair the issue by going through the back seat of the vehicle to get to the truck. The inconvenience for me already started. It is very easy for a dealer to tell a person to drop off a vehicle but they have no idea the pre arrangements that has to be made by the customer in order to achieve that goal; like change of work schedule and arranging for a ride, twice in the same day; nevertheless, the appointment was made and I drove home. When I got home, I noticed that the spoiler on top of the truck had been cracked, so next day I went back to the dealer and spoke with Mr. Maloney and showed him the damaged spoiler. He right away stated that he would pay for the spoiler but that I would have to pay for it to get painted and installed. He never admitted nor denied that they had done the damage to the spoiler but refused to pay for it in full. At this time, I informed him that I would be taking my vehicle to another Chevy dealer to be repaired and that I did not trust them to perform any further work in my vehicle in fear that they would cause further damage. I took my vehicle to a second Chevy dealer which repaired the trunk and replaced the spoiler. The second Chevy dealer took pictures and showed me the atrocious wordsmanship Copeland Chevrolet technician had done inside the truck including but not limited to drilling a large screw through the trunk release cable causing part of the damage. After all was repaired, I contacted the Dealer’s Manager Jason Pappas in attempts to get reimbursed. Pappas stated that every inch of the shop and dealer’s parking lot was under constant recorded surveillance and asked me for some time to review the footage. Next day Pappas called me and stated he had reviewed the footage and he was not going to pay for the damage because it was done by me and not the technician. He attempted to make me believe that the footage showed me damaging my own vehicle. I explained to Mr. Pappas that If he refused to pay for the damage, I would have no other choice by to take the dealer to small claims court for the total amount of the damage. Mr. Pappas attempted to intimidate me by making treats such as the fact that the dealer has more attorneys than I do and that I would get nothing in the end. I did file a small claims suit for the total amount of the damage. On the court date I was clearly able to show that the damage to by vehicle was done by the dealership and they were ordered to pay me, within 10 days, for the damages done. Twenty days had gone by since the Court’s decision and I had not received payment so, I contacted the Courts. The Courts suggested I attempt to speak with the owner, Tod Copeland. I went to Copeland Toyota where Mr. Copeland worked to speak with him and to see if he was aware of the issue. Once there, I was announced to him by a salesperson and was told to wait. After waiting thirty to forty minutes, Tod Copeland came out to the showroom to see me. While attempting to introduce myself Mr. Tod Copeland rudely uttered the only words he would say through the entire time: “why are you here?” While I was speaking to him, he continuously kept making facial gestures and shrugging his shoulders as to infer indifference and that I was wasting his time. Mr. Copeland’s demeanor led me to believe that he was very much aware of the issue. This also made obviously to me where the associates I had previously dealt with had acquired their manners from which they were now exhibiting. After 30 days had passed and I still had not received payment I filed a payment review with the Courts and shortly after the 2nd summons went out for a new court date, I was contacted by Mr. Pappas stating that the payment had been sent to me. I’m not one to ever play the race card but I would venture to say that if my skin color was the same as any of the above-mentioned named individuals my treatment would have been different. Never Be Intimidated ! More