Bill Maloney

I purchased a roughly $70,000 SUV from Copeland Chevrolet on May 6th. The sales process with Gil, Steve, and the finance department was excellent. Unfortunately, my experience with the service department has on May 6th. The sales process with Gil, Steve, and the finance department was excellent. Unfortunately, my experience with the service department has been the complete opposite. Shortly after leaving the dealership, I discovered Super Cruise did not work. After several conversations with OnStar, they told me they could not communicate with the vehicle or locate it through GPS and believed a module needed to be updated or replaced. I explained this to my service advisor, Derek, but was assured OnStar was wrong and that the problem was the clock spring. After waiting for the part and having the clock spring replaced, Super Cruise still did not work. I was then told it needed the module OnStar originally suspected. After the clock spring repair, a clicking noise developed in the steering wheel that had never existed before. Prior to this, the vehicle drove beautifully. The module was eventually replaced and Super Cruise worked, but a dashboard rattle appeared afterward. When the dealership attempted to fix the rattle, the connector on the newly installed module was broken, causing Super Cruise to stop working again and requiring yet another module. Meanwhile, the steering issue continued and the vehicle began riding noticeably rougher. I repeatedly brought this up. Eventually, I was told the steering column needed to be replaced. That still wasn’t the end of it. After additional visits, their Technician determined there were further problems with the steering wheel and newly installed steering column. What started as a Super Cruise communication issue ultimately resulted in TWO steering columns, an intermediate steering shaft, a new steering wheel, multiple module repairs, a broken module connector, missing steering wheel trim pieces, and months of repeated dealership visits. All of this stemmed from an original clock spring diagnosis that did not fix the problem and appears to have been unnecessary. I understand that vehicles can have problems. What I cannot understand is how one repair can repeatedly lead to another problem, another damaged component, another part replacement, and another trip back to the dealership. I remained patient and respectful throughout this entire process. Not once did I receive a genuine apology. To make matters worse, after finally bringing the vehicle to another dealership, I was informed that the alignment was extremely out of spec and had caused permanent tire damage. What should have been an exciting vehicle purchase turned into months of frustration, wasted time, incorrect diagnoses, repeated repairs, damaged or missing components, and very disappointing quality control. At some point you have to ask: how many times can a dealership drop the ball? More

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I dropped my 2011 Chevrolet Silverado off at Copeland on 07/31, they end up telling me that they didn't have time to look at it on the day of the appointment that I made 12 days prior, so I left it, they ru 07/31, they end up telling me that they didn't have time to look at it on the day of the appointment that I made 12 days prior, so I left it, they run a diagnostics for my engine light and they tell me that my truck will not fit on their lifts. So I go to pick it up on 08/02 because I now know where I can get it repaired for certain and I can't keep making arrangements to get to work, and they tell me that I need to pay $180 for the testing that was done. I asked why they didn't call me prior to running the tests to ask if I still wanted to go through with it incase there was an issue that they needed to put the truck on a lift for because they could see that it would not fit. They said I would need to speak with the Service Manager who was not there. So I left my vehicle again, and I went back on 08/04. I had just missed the Service Manager in the parking lot apparently, but they were called and they decided to stand firm on it. The tests are useless outside of a particular shop because every one has to run their own. So I had to let them beat me for $180 when I got my vehicle. Just understand the kind of practices you are dealing with at this place. More

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I have purchased many different brands of vehicles mostly higher end but recently purchased two Chevy’s from out of state ( 2019 Z06 and a 2022 Camaro 2SS ). Bill treated both my son and I as if the vehicles higher end but recently purchased two Chevy’s from out of state ( 2019 Z06 and a 2022 Camaro 2SS ). Bill treated both my son and I as if the vehicles had been purchase at Copeland. Having experience dealing with several managers from different dealerships I can truly say that Bill is second to none. He is a by far the most professional, accommodating, understanding. I was very impressed! Hope he never leaves Copeland!!!! Also want to shout out to “Coach”! More

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Bill was great and provided excellent customer service. Bill is very knowledgeable and answered my questions. Bill is very knowledgeable and answered my questions. More

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Excellent service, professional team and always courteous. Appointment was timely and cost was a good value. Thanks! courteous. Appointment was timely and cost was a good value. Thanks! More

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Great customer service and communication from booking to completion. Bill Maloney knows how to make customers feel like they are special and appreciated. Keep up the great work completion. Bill Maloney knows how to make customers feel like they are special and appreciated. Keep up the great work More

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Autumn was great! Friendly service and easy car buying experience! We will be back for our service Friendly service and easy car buying experience! We will be back for our service More

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Personalized service with great attention to detail and communication during the service process makes the service department stand out. Excellent work ! communication during the service process makes the service department stand out. Excellent work ! More

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My Tahoe was towed there randomly by Chevy roadside. The service dept was unbelievably professional, personable and competent. I live out of state and they-Derek, Bill, etc-kept me updated as to progres The service dept was unbelievably professional, personable and competent. I live out of state and they-Derek, Bill, etc-kept me updated as to progress of a difficult repair and had my car back to me in days. These guys are total pros! More

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This incident description is a little bit long but if you are thinking about doing business with either Copeland Toyota or Copeland Chevrolet in Brockton Massachusetts, I would strongly suggest you reconside are thinking about doing business with either Copeland Toyota or Copeland Chevrolet in Brockton Massachusetts, I would strongly suggest you reconsider it until after you read this review. I debated for months if I should put pen to paper, if I should even bother with doing a review and if it would change anything. I’m extremely sceptic that this review will positively change the service at Copeland but it is my obligation to disseminate my experience with them and let you, as a consumer, make the decision as whether or not you want to take the chance to be treated as I was. You will see that the poor service reflected at Copeland Chevrolet starts with the owner, Tod Copeland and trickles down to the employees. I purchased a Chevy Camaro at a separate dealership and was having some issues with it. They were not a Chevy certified dealer and because my vehicle needed to be diagnosed by a Chevy dealer, they made an appointment with Copeland Chevrolet. The issue was a problem with the XM radio antenna located on top of the trunk lid. I dropped off my vehicle for service and later in the afternoon I picked it up. While at the dealership’s parking lot, I tried to open the truck by use of the electronic release button inside and outside the vehicle and but I was unable to. Inside the vehicle the dashboard was showing me the light on for the open trunk lid. I went back into the service desk and spoke with the associate which told me to bring the vehicle back in for them to check it. Once inside the associate and the service manager, Bill Maloney attempted to open the trunk by doing the same thing I had unsuccessfully already done and obtained the same results. Mr. Maloney then informed me that I would have to make an appointment and drop off the vehicle another day so they could attempt to repair the issue by going through the back seat of the vehicle to get to the truck. The inconvenience for me already started. It is very easy for a dealer to tell a person to drop off a vehicle but they have no idea the pre arrangements that has to be made by the customer in order to achieve that goal; like change of work schedule and arranging for a ride, twice in the same day; nevertheless, the appointment was made and I drove home. When I got home, I noticed that the spoiler on top of the truck had been cracked, so next day I went back to the dealer and spoke with Mr. Maloney and showed him the damaged spoiler. He right away stated that he would pay for the spoiler but that I would have to pay for it to get painted and installed. He never admitted nor denied that they had done the damage to the spoiler but refused to pay for it in full. At this time, I informed him that I would be taking my vehicle to another Chevy dealer to be repaired and that I did not trust them to perform any further work in my vehicle in fear that they would cause further damage. I took my vehicle to a second Chevy dealer which repaired the trunk and replaced the spoiler. The second Chevy dealer took pictures and showed me the atrocious wordsmanship Copeland Chevrolet technician had done inside the truck including but not limited to drilling a large screw through the trunk release cable causing part of the damage. After all was repaired, I contacted the Dealer’s Manager Jason Pappas in attempts to get reimbursed. Pappas stated that every inch of the shop and dealer’s parking lot was under constant recorded surveillance and asked me for some time to review the footage. Next day Pappas called me and stated he had reviewed the footage and he was not going to pay for the damage because it was done by me and not the technician. He attempted to make me believe that the footage showed me damaging my own vehicle. I explained to Mr. Pappas that If he refused to pay for the damage, I would have no other choice by to take the dealer to small claims court for the total amount of the damage. Mr. Pappas attempted to intimidate me by making treats such as the fact that the dealer has more attorneys than I do and that I would get nothing in the end. I did file a small claims suit for the total amount of the damage. On the court date I was clearly able to show that the damage to by vehicle was done by the dealership and they were ordered to pay me, within 10 days, for the damages done. Twenty days had gone by since the Court’s decision and I had not received payment so, I contacted the Courts. The Courts suggested I attempt to speak with the owner, Tod Copeland. I went to Copeland Toyota where Mr. Copeland worked to speak with him and to see if he was aware of the issue. Once there, I was announced to him by a salesperson and was told to wait. After waiting thirty to forty minutes, Tod Copeland came out to the showroom to see me. While attempting to introduce myself Mr. Tod Copeland rudely uttered the only words he would say through the entire time: “why are you here?” While I was speaking to him, he continuously kept making facial gestures and shrugging his shoulders as to infer indifference and that I was wasting his time. Mr. Copeland’s demeanor led me to believe that he was very much aware of the issue. This also made obviously to me where the associates I had previously dealt with had acquired their manners from which they were now exhibiting. After 30 days had passed and I still had not received payment I filed a payment review with the Courts and shortly after the 2nd summons went out for a new court date, I was contacted by Mr. Pappas stating that the payment had been sent to me. I’m not one to ever play the race card but I would venture to say that if my skin color was the same as any of the above-mentioned named individuals my treatment would have been different. Never Be Intimidated ! More

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