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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,165 Reviews

22 Ridgewood Ave

Hyannis, MA

02601

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1,165 Reviews of Copeland Chevrolet Hyannis

December 23, 2024

Horrible service. Nothing got fixed. Was lied to about part ordered under my warranty. Brutal More

by Sam.Bobseine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Dec 23, 2024 -

Copeland Chevrolet Hyannis responded

Hi Sam. I'm sorry to hear about the issue with the ordered. I had a moment to check with the Service Manager. Apparently he was calling you at a phone number ending in 23 prior to the part having to be returned. I'd love to make sure that we have the correct phone number on file and apologize for any miscommunication. Please feel free to reach out to Craig at cjasie@countoncopeland.com or at 508-534-2157 when possible and we will be sure that we have the correct contact information on file for you. Again, apologies and look forward to getting this straightend out for you. Bryan Scarpellini - Managing Partner

December 22, 2024

Our truck was towed in and before the end of the day it was diagnosed and repaired. More

by judy.mcmanus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Sarah Koumbouris
Dec 23, 2024 -

Copeland Chevrolet Hyannis responded

Thank you Judy for the 5-star review. So happy the service team was able to help get you back on the road quickly! Bryan Scarpellini - Managing Partner

December 18, 2024

Thomas was very friendly and the job was done . Very happy either way your service.Thanks More

by Cniemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mignosa
Dec 18, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for the 5-star review! Tom and the entire service team appreciate your support and kind words! Please enjoy this holiday season and let us know if we may ever be of any assistance. Bryan Scarpellini - Managing Partner

December 17, 2024

I can’t imagine you will ever have a better experience than dealing with Copeland Hyannis. I believe it starts at the top with Bryan Scarpellini and transcends through the entire dealership. I can’t s More

by JAB12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Nick Grille
Feb 07, 2025 -

Copeland Chevrolet Hyannis responded

Thanks John! We apprecate you and your support! Bryan Scarpellini - Managing Partner

December 17, 2024

Despite booking an appointment, they did not have a part ordered that was needed. Instead, they tried a solution that I had already attempted at home—had I been asked, I would have told them this as well. I More

by ella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Dec 18, 2024 -

Copeland Chevrolet Hyannis responded

Ella - Our apologies for this incoinvenience. I have my assistant researching to see how we can best assist you in getting this taken care of as easily as possible moving forward. She will be reaching out today. Please feel free to reach out should we ever be able to be of any assistance. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

December 17, 2024

Great sales people, finance manager and sales manager. Always a pleasure to work with them. More

by Souzapools
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kadijah Young
Dec 18, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for the great review and for your support! So happy to see that our sales team helped make this a stress-free sales experience. Please let me know if I may ever be of any assistance. Bryan Scarpellini - Managing Partner

December 13, 2024

George & team were great. Tracked down the truck & color i wanted. Couldn't ask for more More

by tdicarlo13td
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Mignosa
Dec 18, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for your support and kind words! So happy that George and the team were able to help get you exactly what you were looking for and make this a hassle-free sales experience! Bryan Scarpellini - Managing Partner

December 12, 2024

Painless and quick service. Helpful throughout and better than my last car buying experience. Great. More

by Peter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Easa
Dec 18, 2024 -

Copeland Chevrolet Hyannis responded

Thank you Peter for the great feedback! So happy this was a stress-free sales experience. Bryan Scarpellini - Managing Partner

November 26, 2024

I enjoy the ability to have a dealership that is there for you to help you through the process with no stress. No pressure or long waits. More

by Freemangeoffrey71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Whitney, Christopher Dacosta
Nov 30, 2024 -

Copeland Chevrolet Hyannis responded

We will always be there for our customers and appreciate the support and kind words. Bryan Scarpellini - Managing Partner

November 26, 2024

Made appointment 9:30am Night drop and asked for a 2pm pickup Program keyless entry remote and inspection sticker Called at noon and service advisor said the just found keys in night drop and truck is More

by gjahm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris
Nov 30, 2024 -

Copeland Chevrolet Hyannis responded

Glen - I'm sorry to hear that this visit didn't live up to the high standards our customres have come to expect. I understand the truck was left out in front of the dealerhsip with the keys inside it rather than in the night drop box. Obviously, this caused a delay in knowing the truck was here for service until our Porter was sent out to search the parking lot for the vehicle after the appointment time had passed. Please accept our apoloiges and as always, I'm happy to help whenever needed so feel free to stop in and or ask for me any time I can be of assistance. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

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