Contemporary Automotive

Would not recommend - very poor customer service/follow up First off, I had outstanding service from the Sales Department when buying the vehicle from Mark. He did a great job delivering the vehicle. He did fo First off, I had outstanding service from the Sales Department when buying the vehicle from Mark. He did a great job delivering the vehicle. He did follow up several times with me regarding Unconnect issues, which have never been resolved. I spoke to him a couple weeks before scheduling my oil change and he said to keep a list of all the little issues/quirks and have the service department address them during my first oil change. I called and scheduled my oil changes and advised them that I was also having a problem with the shifting in my car. Scheduled my appointment for 5 PM. I arrived at the dealership and checked in with Gary Peters. Told him I was there for my oil change and gear shifting issues. Before I had a chance to deal with the other little issues Mark told me to speak to them about, Gary interrupted me and said I missed my appointment and it had been scheduled for earlier in the day. I told him no, my appointment was for 5. I work during the day and travel almost 1 hour to the dealership. While we were discussing what the time of my appointment was, one of the mechanics happened to be hanging out at the service desk. He said it didn’t matter that I was there at 5, there was only one mechanic that could address the KNOWN shifting issue in the Cherokee and he does not work nights. I asked the question, why would I be scheduled for an appointment at a time when the one person would could fix my car was not working? When making the appointment I did advise I was having a shifting issue. His excuse, the people upstairs schedule the appointment and he has nothing to do with that. Gary said they would be able to change my oil and then I could call the next day to reschedule for the gear shifting issue. I explained to him that I travel from a very far distance and could they give me a loaner; keep the car overnight, have the gear issue addressed and I’d pick it up the next day. Gary refused and was very rude about. At that point, I was very upset and went and sat down in the waiting area. Never did get a chance to talk about the other issues I was having that Mark specifically told me to speak to service about. As I was sitting in the waiting room, I noticed that Derek Eastman was at his desk. I went over and spoke to him and he was very apologetic but could not help me. He asked me to give him a list of all the items that needed to be addressed and he would speak to Mark and the service manager the next day about getting everything taken care of. I waited all day the next day and finally called and asked Derek for an update. He said he spoke to Bill Freeman regarding my issues and that Bill would contact me directly later that day to figure out how to resolve the issues. Here is sit over 2 weeks later and still no call back. I did have a call over a week ago from the person that does the survey after your visit and told her under no that I was not happy with my service and was still waiting for a call back from Bill Freeman. 3 days after I had my oil change, could hear something dragging underneath. The mechanic that did my oil change forgot to close the oil filter door. Seems pretty basic thing. I’ll be visiting Bonneville and Son for my future sales and service needs. Contemporary Chrysler Dodge and Jeep should take a lesson from them on how to treat a customer. I went in to Bonneville to have the mud flaps put on, was advised when making my appointment that I would only last 1 hour. Service Dept. came out well ahead of the hour and advised it would be longer, offered me a loaner car and then even went one step further and delivered the car to my work. I would not recommend Contemporary Chrysler Dodge Jeep. More

Always there for us We have been doing business with "Contemporary" since 2005. We have purchased 3 vehicles from them and have had all our vehicles serviced here exclus We have been doing business with "Contemporary" since 2005. We have purchased 3 vehicles from them and have had all our vehicles serviced here exclusively for as many years. They have always been open, honest, respectful, professional, and helpful to a fault. Their service department is outstanding, and although we have seen people come and go over time, everyone maintains a consistently high degree of quality. We keep returning to "Contemporary" because they earn our business and our trust every time we visit them; they never take us for granted and are always willing to help us in any way they can. We all (myself, my wife, and my daughter) particularly appreciate and respect the effort their service people make to inform and educate us of work that is required. They NEVER "talk down" to us and NEVER do any work that isn't necessary and approved by us. AND THEY ARE VERY PATIENT! My wife and daughter especially appreciate the respect they get from everyone here; they are treated as intelligent and valued customers, not "girls". We are very grateful for the effort "Contemporary" makes to provide a business environment that is welcoming and unpretentious with consistently high quality service, and we hope they are there for us for many years to come. More

Happiness These people treat you like part of the family. They stated NO question was stupid and they would try an answer as many questions that you have. The These people treat you like part of the family. They stated NO question was stupid and they would try an answer as many questions that you have. The employees are very nice and friendly. Liked so much that I told my daughter to stop by to see them. More

Worst experiance EVER! This was by far the worst experiance I ever had with a dealer in my 38yrs of living. I did my homework and knew what my truck was worth. Their offer This was by far the worst experiance I ever had with a dealer in my 38yrs of living. I did my homework and knew what my truck was worth. Their offer was laughable. Then they actually tried to justify it which was even more funny, and after all this talk and offering they had already sold the jeep i was inquiring about and never had called me to let me know after we had an appt. scheduled. Complete waste of time. I will never even drive by this dealer again. Went to Bonneville and son and got a great deal. Guess everything happens for a reason. More

Contemporary Chrysler Service Department Review First, Bill, the Service Manager, at Contemporary is by far the most friendly and communicative service manager I have EVER dealt with. Bill is a true First, Bill, the Service Manager, at Contemporary is by far the most friendly and communicative service manager I have EVER dealt with. Bill is a true car guy and enjoys sharing his knowledge, interest, skills and will work FOR the customer (with Corporate). So, thank you Bill for being the Service Manager at Contemporary; You are the one of the prime reasons I like Contemporary Service. I recently had the privilege of working with Josh, one of the Service Techs in the front office. My car is stored through the winter and it requires a little more care when it comes out of storage. Josh listens well, and has demonstrated going the extra mile to ensure I got the service I wanted - including how I want my car handled. Recently, we bought a RAM 2500 Diesel from Contemporary. This is where we bought it, and this is where we are comfortable to have it serviced - until it returns to its base elements. Very professional They communicate They treat your car as you would treat it. More

Two Pleasant experiences In the last 18 months we have purchased two vehicles at Contemporary, both purchases Clayton was our sales guy. I knew exactly what I wanted both time In the last 18 months we have purchased two vehicles at Contemporary, both purchases Clayton was our sales guy. I knew exactly what I wanted both times I walked on the lot and Clayton made purchasing both our 2013 Jeep Wrangler and 2014 Dodge Ram a fun and pleasant experience. More

Clayton was fantastic throughout the whole process. Such a pleasure to work with and extremely informative. I would highly recommend this dealership and wil go back in the future! I love my new Jeep Patriot a pleasure to work with and extremely informative. I would highly recommend this dealership and wil go back in the future! I love my new Jeep Patriot! More

Worst car buying experience ever! Knew what we wanted, Worst car buying experience ever! Knew what we wanted, and walked into the door with a stock number. We were told that the owner's wife had the ca Worst car buying experience ever! Knew what we wanted, and walked into the door with a stock number. We were told that the owner's wife had the car as a demo, but we worked up a great deal with the expectation of picking the car up this weekend. Arrived for our scheduled appointment, and were told that the salesman no longer worked there and the car was not there as promised. The floor manager, Derek Eastman, went on to say that the deal that the general manager, Russ Coutu, gave us was invalid since he looked at the wrong stock number, and very rudely threw us out of the dealership. Classic bait and switch, avoid like the plague! More