Me and my wife purchased a 2006 crysler pacifica from... - whitetail
Me and my wife purchased a 2006 crysler pacifica from this dealership, at 26,000 miles we brought in for engine this was a thursday Friday the called and said it would be done monday I was going away for weekend and my wife needed to transport my children so I asked if they could supply us with a car and they said no but come to find out after an hour they said we had extended warranty and they would cover a car until car was done maximum $35 a day monday came and we called and they said maybe tuesday then they called and said it needed a new engine a couple more days go by and they keep saying they are having trouble getting engine from wisconsin. At 5:00 Friday evening they call and tell my wife it would be done in a few more days but she was going to have to pay for rental that the warranty would only pay five days and we had the rental going on eleven days now and they said that was the way it was if they had told us we only had 5 days I would not have been happy but would have returned it at 5 days. The service guy said to me that we had to pay then he told me he made a call to try to get crysler to pay and they said no he said that was above and beyond what he had to do (another mother Theresa) So then I contacted the president of 1400 Andy Costello nothing but a liar told me he would take care of rental and never got back yo me after I called and left messages and email for three days, when they called back to say car was done after 2 weeks they said we could not pick up our car until we paid the other 8 days of rental so I told John aka mother Theresa that Jon Castello was going to take care of rental he said hold on and got ahold of him in one minute and said Andy aka the liar said it was our problem funny he got ahold of him in one minute when I tried for 3 days. I told them we buy alot a crysler vehicles in my family and told them we were going to switch to gmc they said that is your decision all over $250.00 great dealership they lie to you and offer no help all they kept telling me is that crysler was paying for engine and we didnt have to wow that is nice of them since it under warranty and faithfully serviced by them. John told me no dealerships cover a rental for service so I told him I just bought a gmc sierra that will give me a rental if my truck is in for service for any reason also they will give me a vehicle of equal or greater value then he did not know what to say I was going to buy 2009 dodge ram but bought gmc instead because of the treatment I got from 1400 motors. Finally I did get the rental payed for by crysler and they aggreed with me. Do yourself a favor and dont buy from 1400 motors Nashua,NH they are nothing but liars and cowards and once you buy vehicle they dont care about you from the president on down!!!!!!!!
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