Contemporary Automotive

Good guy for the win! Casey is very laid back and easy to work with. His friendly, no-nonsense approach is exactly what I look for when shopping for a car and it made the e Casey is very laid back and easy to work with. His friendly, no-nonsense approach is exactly what I look for when shopping for a car and it made the entire process enjoyable and painless. Within a week's time (only because of MY scheduling delays) I was out of my old car and in the exact Jeep I wanted and have never been happier with a vehicle. I would highly recommend the Contemporary team to anyone in the area looking for a car, new or used. Casey, Brian and Mark make a great team and I look forward to the day I may need their help again! More

Communication is important! I am so incredibly disappointed with this company right now. I got a flat on the Friday of a long weekend, and when I first called, they told me the I am so incredibly disappointed with this company right now. I got a flat on the Friday of a long weekend, and when I first called, they told me the tire replacement would be done by 4pm on Saturday. I also told them I wanted to keep the tire that was in good condition because I do not currently have a spare tire. They told me that was fine. Pickup then got delayed to Tuesday. They called me on Tuesday to tell me I would not only need two new tires and an alignment, but that my rim was also busted, so that would need to be replaced too. They mentioned nothing about damage to the good condition tire while it was being removed. The cost of this totaled $982- pretty steep for a flat tire! I went to pick up my car from them Wednesday-after three full service days for a tire change. When I had called earlier on Wednesday to ask if my car was good for pickup, they had told me that I had two new tires, and that the old tire was in my car, ready to go, and that all I'd have to do was pay. I arrived after services hours (which I was told by service was okay) and asked to check out with a sales associate. It took him 15 minutes to find my paperwork, which was frustrating, but also understandable because he didn't work in service. When I got into the car, I noticed there was no tire in it, so I went back inside to ask where the old tire was. The service manager then came out to look at my tires, and then went back into the service area. He told me he couldn't find my tire, but when he did, he would call me. I left him both my work and cell numbers. On the following Tuesday, I STILL had not received a call, so I reached back out to Contemporary. The service associate THEN told me that they could not find my tire, but that it was damaged when it was taken off the car or before that. I asked if there was a way to tell if it was Contemporary staff that had damaged it and she said there really wasn't. I asked if they could locate the tire so that I could look at it. She put me on hold, then returned to the phone and told me they still couldn't find it, but she'd call me back when they did. Two days went by with no call from Contemporary, so I called them again. They told me that the tire had been disposed of and that they could not locate it. I told them that this was incredibly frustrating to me. I also told them that their lack of communication was a trust issue, and that I was beginning to wonder if I actually needed $1000 worth of maintenance work on my tires, or if they were being dishonest about that as well. I told them that I believed they should get me a new tire or provide me with some kind of reimbursement. The service associate told me she'd have her manager call me. I told her I wanted to be called back later that day. The service manager did, in fact, call me back that day, which was good of him. However, he told me that my tire was gone, and that they were sorry. I told him I thought I deserved a new tire, but he didn't budge. We hung up. I am just so frustrated because I'm a young woman and $1000 is so much money, not to mention the fact that I still need to buy a new tire or a spare tire kit! I feel like I was probably conned and that this entire situation was just people hoping that I would be a pushover and forget about it. There's not really any other steps I can take besides writing this review, which feels useless and vengeful, but hopefully it will prevent someone else from experiencing what I experienced with this company. Or it will help them to improve their communication and honesty so that this doesn't happen to someone else. That would probably be the best outcome. More

Keith was very helpful I worked with Keith to buy a new wrangler. He was helpful and quick to respond to all of my questions and requests. What made the experience good was I worked with Keith to buy a new wrangler. He was helpful and quick to respond to all of my questions and requests. What made the experience good was Keith was genuinely excited about the wrangler and my plans for it. When I told him I wanted to lift the car eventually he was excited for me and helped gather all the information I needed for the future. More

Above and Beyond! Going to this dealership was a little bit of a risk for us, as it is 75 miles from our home. But it was WELL WORTH the drive, time and effort! We we Going to this dealership was a little bit of a risk for us, as it is 75 miles from our home. But it was WELL WORTH the drive, time and effort! We were so pleased with the quality of the service of our salesman Clayton Bogus. He was a gentleman from start to finish, and was extremely patient in showing us all the features of our new vehicle. Even with the drive, I'd buy from this salesman and this dealership again!!! More

Informative and courteous We purchased a certified used vehicle from this dealership they were extremely informative friendly and easy to work with I would recommend this deale We purchased a certified used vehicle from this dealership they were extremely informative friendly and easy to work with I would recommend this dealership to others More

Excellent in every way!! I dealt with Tyler and Brennan in buying my new jeep and they were both an absolute pleasure to deal with. Brennan was not only friendly and knowledge I dealt with Tyler and Brennan in buying my new jeep and they were both an absolute pleasure to deal with. Brennan was not only friendly and knowledgeable but extremely patient when I was deciding between two models of my new Jeep. I never felt rushed or pressured in any way. He really went out of his way to make sure I was happy with my decision...which I really am! And going into the finance office can always be a bit overwhelming but Tyler was unbelievably accommodating and answered all of my questions, which there were many, in a very down to earth and friendly manner and explained everything in a way that was easy to understand. He also never made me feel rushed and was such a pleasure to talk to. At the same time he was also extremely efficient and made the paperwork part of it effortless. I cannot say enough about my buying experience here and would highly recommend it to anyone. More

I Love my JEEP! I worked with Tyler and Keith when it came to leasing my jeep, and I could not have been happier! They made sure I was 100% taken care of, and continu I worked with Tyler and Keith when it came to leasing my jeep, and I could not have been happier! They made sure I was 100% taken care of, and continue to call and check in to make sure everything is going well, and I am enjoying my car! I had never leased a car before so Tyler explained thoroughly how the process works. If I had any questions he was just a phone call away, and answered right away. Keith is extremely knowledgeable in the cars on the lot. He was really helpful answering questions as well. I could not have been happier with this dealership, and I recommend them to everyone! Thank you Tyler and Keith for a great car!! More

I New car baying! I bought anew Jeep, no pressure from the sales person.Brennan Pluijmakers very nice to deal with,very happy !! I would recommend this dealership to fa I bought anew Jeep, no pressure from the sales person.Brennan Pluijmakers very nice to deal with,very happy !! I would recommend this dealership to family and friends. More

Terrible Customer Service I took my 2010 Dodge Grand Caravan to the shop last Wednesday evening for a Thursday morning appointment. I needdd the ac and e-brake looked at. I wa I took my 2010 Dodge Grand Caravan to the shop last Wednesday evening for a Thursday morning appointment. I needdd the ac and e-brake looked at. I was not contacted until after 5 PM on Thursday to say that they did not get to it that day. I said no problem, keep it overnight and let me know Friday what needs to be done. I was contacted again after 4 PM on Friday to say that the AC needed service to the tune of $300 and that the caliper on the E break needed to be fixed. My husband and I, with the phone on speaker, told them to keep the car over the weekend and get both items done. We were told we could pick it up Monday evening. Monday at 4 PM I made a phone call to try and see what the status of the car was. I was finally contacted after 6 PM to say that the AC was fixed. However when I asked about the E break, I was told that I had said on Friday not to service it. Because with my three children under the age of six, not having an emergency brake is a great idea. I clarified that in fact I did want the emergency brake service and during the same phone call it was recommended that the transmission and get flushed. I was told that the E break and the transmission would be completed by Tuesday evening. Tuesday I called around 3 PM and my phone call was returned after five saying the car would be ready on Wednesday. On Wednesday I was contacted to say that the car would be ready after lunch on Thursday. Thursday evening I loaded up all three of my children and my husband and we went to go get the car. We even called the dealership at 5:30 to let them know we were coming to get the car. We were contacted 45 minutes later, when we were five minutes away just say the car was not ready. We were told it would be ready the next morning. Friday morning I get a text after 9 AM stating that the car is still not ready. That in fact they had just ordered the part needed on Thursday. Excuse me? What kind of customer service is this? To top it all off the service manager informed me that I could use a loaner car for Friday if I wanted to leave it there and have them finish it up. I said where was your long offer of a loaner car on Monday, or Tuesday, or any other day you had called me to say that the car still wasn't ready? Terrible customers Service, terrible communication, terrible project management in the shop. Please find somewhere else to take your car for service. More