Concordville Nissan

Never Responded to my continued calling I bought my BRZ from this dealer and had a wonderful experience during that process. I went to my first maintenance appointment and explained to the s I bought my BRZ from this dealer and had a wonderful experience during that process. I went to my first maintenance appointment and explained to the service station what my coverage was for. They told me that I was wrong and not covered for what I claimed. I was charged accordingly and I paid with the intention of contesting the charges. I placed a call with my maintenance package number and was told I was right and should not have been charged, I received a message asking to call back so they could refund me the money. I called every day for a week asking for the gentleman that called me and was repeatedly told he was either "out and would be back soon" (during his business hours shown online) or that a message would be left for him to call me back. No call was ever returned to me. I will most likely be taking my business to Rafferty Subaru instead. UPDATE: I was eventually contacted by Al Alba who was VERY helpful in trying to get the situation sorted out. He was able to grant me credit for the service center for my troubles and was very pleasant to deal with. He informed me that the individuals I had previously dealt with were no longer working there and restored my faith in returning to Concordville. Thanks Al! More

Outstanding Customer Experience I visited 3 dealers before I visited at Concordville Nissan. The experience at the first 3 dealers was, at best, mediocre. But then I met with B I visited 3 dealers before I visited at Concordville Nissan. The experience at the first 3 dealers was, at best, mediocre. But then I met with Brianna Johnson at Concordville Nissan and what an outstanding customer experience: the truck I wanted was mine that same day! An outstanding buying experience. I highly recommend Concordville Nissan and Brianna Johnson! More

A dishonest and irresponsible dealership Ordered a Subaru Outback from them in Oct. over the phone. They asked my credit card number and placed the order. When I asked for the documentation, Ordered a Subaru Outback from them in Oct. over the phone. They asked my credit card number and placed the order. When I asked for the documentation, they never replied to me. Called in, Sean told me that it is not necessary to come into the dealership to sign the document but wait until the vehicle arrives. I wait and wait, no one contacted me about the updates. I then contacted Subaru of America to inquire the status and know that the vehicle will arrive on Dec 29th. I then emailed my sales Justin and Kaitlin, still no response. Called in again, Matt took the call and told me everything is ok and I can come to pick up the car when the vehicle arrives. On the 29th, I called in the morning and Justin told me the vehicle hasn't arrived and will call me back later in the afternoon. In the evening, he called me and told me the vehicle was sold! The sales manager Moe said I canceled the order in Oct. We indeed had some conversation about the documentation since they would not like to send it. But in the end he agreed to send it to me and I said I will order from them. But I got no document. I still have our last email conversation of my inquiry and request for the updates of the order. But the sales manager Moe denied about the fact. From the beginning to the end, they are totally irresponsible for the customer and lied that I canceled the order. They told me on the last day when the vehicle arrives. I would say dishonest business surely would not last long. God hates dishonest and He sees everything. I ended up with no vehicle now. But I definitely will find one soon since there are many vehicles in the market. Their behavior indeed is not reputable. I saw they do charity on their website. Do you feel the charity can disguise such a nasty behavior? Don't go to this dealership and don't trust them. Their pledge to beat the other dealership for $300 is only a way to grab customers but in the end they will play trick to fool you! More

We loved the experience Rather than try and sell us a new car these folks treated us like family. We bought our new Murano from Farid who was very knowledgeable and friendly. Rather than try and sell us a new car these folks treated us like family. We bought our new Murano from Farid who was very knowledgeable and friendly. There was no back and forth between the manager and our sales representative, they were very straightforward with us right from the start. We had been looking at the Murano at two other dealerships but just did not feel comfortable with the staff. Our experience at Concordville was refreshingly different. We would definitely do business with this dealership again and will recommend Farid to our friends and family. More

Great Experience I recently purchased a 2012 Nissan Rogue. My salesmen, Dwight was courteous showing us several cars until we found the one we liked. We dealt with Ant I recently purchased a 2012 Nissan Rogue. My salesmen, Dwight was courteous showing us several cars until we found the one we liked. We dealt with Anthony and Ryan while making our final decision on pricing. They accommodated our needs. When we got home we noticed a minor flaw and Ryan repaired it free of charge. A week after our purchase they called to make sure we were happy with our purchase. I would highly recommend this dealership to anyone thinking about purchasing a car. Thank you, Joe R More

Kevin Walsh - The miracle worker ! I had recently visited the Concordville Nissan dealership to check out my options in terms of owning a car. I did not have very high hopes since i did I had recently visited the Concordville Nissan dealership to check out my options in terms of owning a car. I did not have very high hopes since i did not get any good deals in the past from various other dealerships. Then I met Kevin Walsh at Concordville Nissan. He was one of the most courteous and friendly salesperson that i have ever met. He explained me the options that i had and how best they would work out for me. He ran all the necessary checks and secured me a great deal on a 2012 Nissan Altima SR. He also helped me secure a good financing deal. It is only because of his help that i am a proud owner of a car. The other staff at the dealership were also very friendly and courteous. After buying the car i had a few questions and Kevin took some time out if his busy schedule to answer all my queries. I really appreciate that. My friends who accompanied me to the dealership were also very impressed with Kevin's courteous and friendly behavior. I would like to say a big thank you to Kevin Walsh for making my dream of owning a car come true. I would definitely recommend all my friends and coworkers looking to buy a car to definitely visit Kevin Walsh at Concordville. More

Worth the drive to be treated like a valued customer. After a dreadful experience at two local dealerships, I decided to visit Concordville Nissan. From the moment I arrived it was a completely different After a dreadful experience at two local dealerships, I decided to visit Concordville Nissan. From the moment I arrived it was a completely different experience than what I had encountered elsewhere. Concordville Nissan is about 25 miles from home and there are no fewer than five closer Nissan dealerships. While we would like to have a relationship with a trustworthy dealership around the corner, it was evident that we were going to have to abandon that concept in favor of being treated well. My wife knew exactly what year, model, color, trim, and options she wanted. Kevin was attentive to our needs and directed us to a vehicle that was fresh on the lot. Although it did not have all of the options we wanted, they were priced favorably into the deal and we were able to put together the exact package we wanted. The price we negotiated at the other dealerships seemed to be the best we would be able to find. However, Concordville's number came in even lower and they were willing to install an accessory we wanted without labor cost. The other dealers were not willing to budge on the $400 labor quote despite the fact that it is a ~30min job for a trained tech. Kevin and the management at Concordville were polite and respectful throughout the process. We decided to pick the car up on Saturday morning (after making the deal Tuesday night) to give the shop ample time to prep the car. Kevin had the car out front and ready to go for us on Saturday morning as planned. He took plenty of time to show my wife the features of her new car and made sure she was completely satisfied. I will send all friends and colleagues to Concordville for their Nissan and Subaru purchases. Unfortunately for the other two dealerships, I will also tell those same friends and colleagues to avoid them at all costs. Although the vehicle we bought is rather modest, Concordville made us feel like we were buying a Lexus by giving us the VIP experience. The really nice thing about it? It seemed like they weren't really trying - it's just the way they do business. More

Marq Taylor - Miracle Worker I am in Bankruptcy and that is double the paperwork from the start. Marq took the time to get me into a car that I needed, and now I am back on the ro I am in Bankruptcy and that is double the paperwork from the start. Marq took the time to get me into a car that I needed, and now I am back on the road and building my credit!! Thank you Marq for taking the time to help me!! You are definitely a Miracle Worker!!! So if anyone needs help with their credit or just needs a car, Marq is your goto guy!!! More

Absolutely Phenomenal Experience I recently leased a 2015 Rogue from Kevin Walsh of Concordville Nissan. I visited several other dealers and can not list one who's customer service sk I recently leased a 2015 Rogue from Kevin Walsh of Concordville Nissan. I visited several other dealers and can not list one who's customer service skills even compare to Kevin's. Everyone at the dealership was so welcoming and friendly and Kevin goes above and beyond to find you exactly what you are looking for. If you are interested in a new car I absolutely would recommend you not wasting your time at and other dealerships. More

Redeemed Themselves We previously had a horrible experience with this dealership and swore that we would never go there again. The end of our current lease was coming du We previously had a horrible experience with this dealership and swore that we would never go there again. The end of our current lease was coming due and we had started at looking at all of our different options. We really liked our 2011 Rogue but knew we needed to find a different dealership to work with. We were not looking forward to the car buying experience. Brianna Johnson at Concordville Nissan contacted us out of the blue about trading our current Rogue for a new one. At first we were skeptical but listened to what she had to say. We shared our previous experience with her and she apologized on behalf of the dealership and vowed to make this a much better experience for us. In the end we did trade in and Brianna was fantastic, she delivered on every promise. Since we knew what we wanted she was able to have the car and all of the paperwork ready when we got there so the whole process was very quick. She was very transparent with the numbers and was wonderful to work with. We could not be happier with our experience and are glad we gave Concordville Nissan a 2nd chance. More