Concordville Nissan

I reached out to Concordville Nissan via the web page. .. Molly contacted me regarding our interest in an Armada SL... She quickly got back to me with the information that we were looking for... We arri .. Molly contacted me regarding our interest in an Armada SL... She quickly got back to me with the information that we were looking for... We arrived at the dealership and were greeted by Brittney, who reviewed the Armada with us... The car had been brought to the front of the showroom... We agreed on terms... Brittney helped us with everything from unfreezing our credit report, to loading the app on our phone, and reviewing additional features on the Armada... The management support was helpful... The review with the finance team was informative and thorough... We were able to get a rate of 4.9% for a 60-month term, which was unexpected... Overall a very positive experience... More

I had one of the worst dealership experiences I’ve ever had with Nissan. I have been leasing and purchasing Nissan rogues for ten years now, I’ve never really had a great experience but this time I brought had with Nissan. I have been leasing and purchasing Nissan rogues for ten years now, I’ve never really had a great experience but this time I brought my 2.5-year-old car in for a check engine light and an oil change, only to be told that it already had a faulty transmission valve and emissions issue. Thankfully, the parts and labor were covered under warranty (even though I was just outside the coverage window), but honestly, I think they knew how unusual it is for a car this new to have transmission problems. That alone is concerning. The loaner car they gave me was disgusting—trash inside, it reeked of BO and onions to the point that I felt sick driving it unless the windows were down. Completely unacceptable. They told me my car would be ready the next day (Thursday). Then Friday passed with no word. I had to call Monday, only to find out my service advisor was “out of the office.” I was told Tuesday, then it turned into Wednesday. When I finally got the call at 4:10pm that my car was ready, I rushed through traffic (over 30 minutes away) and barely made it by closing time. I didn’t even have the chance to refill the loaner fully, but I returned it at 3/4 tank—the same as when I received it. The next day I realized I left my garage remote in the loaner. When I called about it, I got a voicemail from someone else saying I owed nearly half a tank of gas at $5 a gallon (when it’s around $3 locally) and an additional $150 cleaning fee—for a car that was filthy when I got it! After I pushed back, they eventually waived the cleaning fee but still charged me $45 for gas. Ridiculous. To make matters worse, they promised a complimentary car wash, but my vehicle was not washed. When I pointed out the dog slobber marks that had been there for weeks, the staff tried to pass it off as “water streaks” because “we don’t have dryers.” Absolutely insulting. This is the third recall on my car in just 2.5 years. Between the transmission issue, the recalls, the filthy loaner, the lack of communication, the surprise fees, and the broken promises, I’m done with Nissan. Save yourself the frustration and RUN. I will never buy another Nissan again. More

Couldn't be happier with my experience! Joel is the best, took great care of me in sales, Steph in service was great. Best experience with a car purchase and service ive ever had. Thanks Joel is the best, took great care of me in sales, Steph in service was great. Best experience with a car purchase and service ive ever had. Thanks everyone More

We have been patronizing Concordville for almost thirteen years. We were satisfied then and we are satisfied now. years. We were satisfied then and we are satisfied now. More

Lovedeep and Craig were outstanding! They were patient and wanted to make sure I would love the purchase. Zac did an excellent job with my trade in as well. They listened and got me sett They were patient and wanted to make sure I would love the purchase. Zac did an excellent job with my trade in as well. They listened and got me settled and new keys in hand that not only fit my budget but fit my time schedule. THANK YOU! More

Everything was so easy. Every staff member we spoked with listened and heard what we needed to find the vehicle that best fit our needs. I would definitely recommend them. Every staff member we spoked with listened and heard what we needed to find the vehicle that best fit our needs. I would definitely recommend them. More

Kyle did a great job in answering all my questions and also help me navigate the new technology in the truck. He was not pushy, nor was he in a hurry. The entire staff was very professional. The entire pr also help me navigate the new technology in the truck. He was not pushy, nor was he in a hurry. The entire staff was very professional. The entire process was easy and not overly time consuming. More

Quick response. Got exactly what I needed from them and spoke to the person I requested. Got exactly what I needed from them and spoke to the person I requested. More

Kyle and Margo were excellent, both of them knowledgeable, thorough, personable and patient. The sales manager Craig, not so much. If we weren’t purchasing a certified used vehicle that we spec knowledgeable, thorough, personable and patient. The sales manager Craig, not so much. If we weren’t purchasing a certified used vehicle that we specifically found at this dealership, we would have left. He spoke to my 88 year old father and I like we were dummies that had never purchased a vehicle before. More

Pleasant experience! Went out of their way to accommodate our model requests for color and options. Customer focused Went out of their way to accommodate our model requests for color and options. Customer focused More