Community Honda Lafayette

Really bad sale!!! We bought a used 2015 Nissan Sentra with a burnt transmission. My daughter had it for 5 weeks and put about 300 miles on it. We are really disappointe We bought a used 2015 Nissan Sentra with a burnt transmission. My daughter had it for 5 weeks and put about 300 miles on it. We are really disappointed in Community Honda for selling us this piece of junk. Now my daughter has no car and we will have to spend thousands to fix it...so heartbreaking! More

Professional service Very professional personel. Called on Tuesday afternoon and was told to bring car next morning. Vehicle checked, courtesy call with findings. Was a Very professional personel. Called on Tuesday afternoon and was told to bring car next morning. Vehicle checked, courtesy call with findings. Was able to get a loaner while car is being repaired. More

Water leaking in rear light After diagnosis of my problems I was sent to cornerstone glass because diagnosed with rear glass needed sealing at top in two places after a lengthy e After diagnosis of my problems I was sent to cornerstone glass because diagnosed with rear glass needed sealing at top in two places after a lengthy exam I was told my glass did not need sealing rain water was getting in light and pooling in top of trunk from some other place after my replaced rear light I am still having water seeping into rear light More

Good experience Renee Menard made our sales experience a pleasure. She is highly knowledgeable about the vehicles and is very friendly and personable. Ken in Finan Renee Menard made our sales experience a pleasure. She is highly knowledgeable about the vehicles and is very friendly and personable. Ken in Finance made completing the paperwork easy also. More

Car serviced Rachel is always the best. She gets me in right away and keeps me updated while I wait. I have been using them for years and will continue. Rachel is always the best. She gets me in right away and keeps me updated while I wait. I have been using them for years and will continue. More

Run around at its finest I have a new 2017 Civic under warranty they have given me the run around on my issues and pretty much just telling me that even though the tire light I have a new 2017 Civic under warranty they have given me the run around on my issues and pretty much just telling me that even though the tire light comes on every other day just come by every other day and they will "check it" I have spent so much time on this and continue to get a run around all the while asking them to please look further into the issue because it's clear they are giving me the run around b/c I'm a woman and just want me to get out my warranty period. Refuse to give me a loaner car so they can look into this issue that is THEIR responsibility AFTER i have been there numerous times. The worst part is they just don't care at all. So disappointed. This location, in my opinion, is out for the dollar and couldn't care less about service. More

Service I've always had quality service at Moss honda and never complained about any of the employees that work in the service department or sales. I've always had quality service at Moss honda and never complained about any of the employees that work in the service department or sales. More

My car is not going anywhere else but MOSS HONDA........ Very good super good the best car service I ever had my next car is going to be nothing but honda for me or my wife. Very good super good the best car service I ever had my next car is going to be nothing but honda for me or my wife. More

Clacking noise when shifting gears Left car overnite in service dept. they troubled shot vehicle early in morning and knew it was calipers. We met with service Forman and he explained d Left car overnite in service dept. they troubled shot vehicle early in morning and knew it was calipers. We met with service Forman and he explained details of a normal wear of calipers and couldn’t do anything for that. My husband met with Forman and tested car together and was confident it was safe to drive. Forman and ms. charity were very professional was pleased with short response and no wait to be seen. If I have another problem I will not hesitate to return. :) More

Rate experience as a "C" Although the issue was ultimately resolved on a pleasant note, I have had multiple unpleasant experiences with this company. I feel that customer serv Although the issue was ultimately resolved on a pleasant note, I have had multiple unpleasant experiences with this company. I feel that customer service needs to be a greater priority. Moss Motors can be a great company. I hope the company will strive in the future. More