Commonwealth Volkswagen

Trunk not operating normally. Trunk not opening properly. Technician tried it several times and determined it was the piston not working properly. Piston replaced at no cost to me. Trunk not opening properly. Technician tried it several times and determined it was the piston not working properly. Piston replaced at no cost to me. It fixed the problem Great service, Great job. More

Don't go here So I brought my car for an alignment and wheel balance and due to some shaking and pulling to the left. $180 and 2 hours later I get in my car and boo So I brought my car for an alignment and wheel balance and due to some shaking and pulling to the left. $180 and 2 hours later I get in my car and boom, still the same ohh shacking just a little worse and still pulls to theft. On top that they put a scuff on my side view mirror. So upset and disappointed with the outcome and overall service received at this place I completely understand why they where the only VW dealership with so many xxxx appointment openings. Overall rating 1 out of 5 stars : My recommendation find another dealer. More

Don't go near these guys Do not go near these guys. I put a $500 deposit down on a 2019 Golf. Then after a week they tell me they can't get me the car and will need to order Do not go near these guys. I put a $500 deposit down on a 2019 Golf. Then after a week they tell me they can't get me the car and will need to order it, and that will take months. I ask for my deposit back, even half of it back, and they say no. Very sorry I trusted these people More

Winning combination of inventory, pricing and sales style I did a lot of research and visited other dealers to find the right combination of availability, options, price and approach. Commonwealth had all of I did a lot of research and visited other dealers to find the right combination of availability, options, price and approach. Commonwealth had all of these. The team of Amanda, Khasin and Benny was very effective in bringing to me what I was looking for, staying in touch without undo pressure, and being price competitive. More

Not like other car dealers! Commonwealth VW is simply the best there is in Massachusetts as far as Volkswagen dealers go. Always received top notch service with a friendly attitu Commonwealth VW is simply the best there is in Massachusetts as far as Volkswagen dealers go. Always received top notch service with a friendly attitude. Usually the service department is quick with their work and they all take pride in what they do. Usually if you go on their website, they are always having specials which actually save you quite a bit of money as well! If you go for service, always ask for Dave or Oscar, they will keep you up to date throughout the whole process. More

Truly a stellar dealership! Everyone was friendly and knowledgeable. Most importantly--they were authentic and trustworthy. I never felt like I was being manipulated, as has be Everyone was friendly and knowledgeable. Most importantly--they were authentic and trustworthy. I never felt like I was being manipulated, as has been the case when I've shopped for cars in the past. I particularly liked my sales rep. Scarlet. She was new, but tried very hard and was great to work with! More

Service department The service is always great, from the intake process through completion of the work. Work needed is always explained clearly - the entire staff is co The service is always great, from the intake process through completion of the work. Work needed is always explained clearly - the entire staff is courteous and professional. More

Horrible HORRIBLE CUSTOMER SERVICE!!! My husband purchased a Jetta last week on Monday, 10/22 from salesperson KHASIN LOPEZ. Initially I came to the lot HORRIBLE CUSTOMER SERVICE!!! My husband purchased a Jetta last week on Monday, 10/22 from salesperson KHASIN LOPEZ. Initially I came to the lot by myself, however my husband filled out a credit application online... I found a car I liked fairly quickly and it didn't take long to make a deal, although just from basic conversation I noticed Kashin lying SEVERAL times about various (this should have been enough for me to just walk away, but lesson learned.) Kashin was also not at all knowledgeable on the Jetta... he even told me features weren't included in my car that ARE included... anyway, after we made a deal I made an appointment to return to the lot with my husband that evening to sign paperwork and to take our new car home as we were transferring plates from our old car. I was VERY CLEAR that we wanted things to move quickly as we had plans that night, and stressed that it would be appreciated if the paperwork was ready to sign when we got there. I even called an hour before our arrival to the lot and asked Khasin if the paperwork was all set and he confirmed that it was. Of course when we arrived to the lot, the dealership hadn't even submitted my husbands credit application to the bank yet!!!! Yet another lie... after OVER AN HOUR of waiting the sales manager came to us with the approval paperwork. It took another hour in his office signing forms (some forms were signed twice or three times due to mistakes on their part.) During this process the sales manager was pushy with elective items and upgrades and it honestly made me uncomfortable, he was literally arguing with me about what insurance policies I carry and what I should buy. It was really rude.... however despite all of what was mentioned above, when we left the dealership that night we were just happy to be in our new car... now fast forward 10 days and I'M LIVID! I will be making a formal complaint against Khasin Lopez and this dealership to Volkswagen and the BBB. I have left several messages for Khasin and his superior and my calls go ignored.... nobody has reached out to me regarding the registration to my husbands new car and we are now driving around illegally. A light also came on as soon as we pulled out of the dealership parking lot, this was mentioned on the voicemails I left but clearly this dealership doesn't care about doing the right thing.... as soon as they get their check, our calls go ignored..... AVOID THIS PLACE LIKE THE PLAGUE! More

Professional, cordial Sales person was not pushy. He was polite, professional and patient. We went over the car , he answered my questions and then we talked business. W Sales person was not pushy. He was polite, professional and patient. We went over the car , he answered my questions and then we talked business. We did not come to an agreement but his demeanor did not change. T he next morning he called with an improved offer, I returned to the dealer ship and soon had a deal. More

Experience Our salesperson, Jeff, was very informative and answered all our questions. During the test drive, he didn’t have answers for 2 questions and he jotte Our salesperson, Jeff, was very informative and answered all our questions. During the test drive, he didn’t have answers for 2 questions and he jotted them down and got answers for us when our test drive was over. When we got there I told him that I would not be buying a car that day because I wanted to test drive a couple of others. He sold me on the Atlas. The dealership also happened to have a carseat laying around so I can test the room once a carseat is installed. Brilliant! More