Commonwealth Volkswagen

Awesome staff!! Loving my brand new Jetta. Everyone was great and even took the time to introduce me to the service staff! They were friendly and knowledgeable! Loving my brand new Jetta. Everyone was great and even took the time to introduce me to the service staff! They were friendly and knowledgeable! More

enjoyable I bought Volkswagen 7/30/2016. Michael has made my purchase enjoyable and I am completely satisfied. Thank you for your awesome job. Anna Shaulsk I bought Volkswagen 7/30/2016. Michael has made my purchase enjoyable and I am completely satisfied. Thank you for your awesome job. Anna Shaulskaya More

Service I was in need of immediate service last Friday and called and spoke to Gary. Within 5 minutes he called me back and had service lined up for me. By I was in need of immediate service last Friday and called and spoke to Gary. Within 5 minutes he called me back and had service lined up for me. By the time I got to the dealership Heather had all of my paperwork ready and they had a shuttle set up for me to get back to work. Heather called me with the exact amount of the repairs before anything was done and with my approval the work was completed within an hour. What I thought was going to be a nightmare was the easiest experience. Heather and Gary were so nice, personable and professional. The shuttle driver was great too, enjoyed chatting with him. More

Sales and service excellence! I found my car online, 2012 gti. Price point was excellent, car was clean rode well. My complication was poor credit and only a trade in as down payme I found my car online, 2012 gti. Price point was excellent, car was clean rode well. My complication was poor credit and only a trade in as down payment. From the moment Jeff greeted me shook my hand I could tell this wasn't your typical salesman. I told him the car I was interested in, in a matter of minutes a plate was on the car and Jeff and I were off on the test ride. We discussed the car and our mutual love for vw's at no point was I under the feeling that I was being pressured into anything or that it was a take it or leave it type of deal. We essentially drove the car around the block and back. When it came time that i was ready to deal on the car Jeff made every effort to get me into the car. Working with the finance department, sales managers, and trade in guys. Everyone I encountered was pleasant and helpful, but not in a way that any of the pleasantries felt fake. Even after the deal was done, Jeff followed up via phone call, and even text message and allowed me to ask him any questions I had even during his off hours while at home. You can't put a price on that type of genuine care and service. I felt like I was on top of world after leaving from buying the car and that feeling has not left me, from pickup and even just today I brought the car back for a couple minor issues and all of the staff, especially Jeff, can't be commended enough on their level of service. I will continue to be a customer of yours and will recommend you to anyone who is interested in a vehicle new or used in the future. Thank you Jeff it was a real pleasure to have met another vw enthusiast and excellent sales associate. Sincerely Thomas Hartigan More

Shop us Last? - I will never shop you again! I'm 54 and I have just experienced my worst consumer experience of my life. "Shop us Last" is the appropriate statement for Commonwealth because I wi I'm 54 and I have just experienced my worst consumer experience of my life. "Shop us Last" is the appropriate statement for Commonwealth because I will never shop them again based on the treatment from the VW Service Department. More

Service I was very disappointed with the customer service I recieved when picking up my car from service, a service that was not completed as requested. I was very disappointed with the customer service I recieved when picking up my car from service, a service that was not completed as requested. More