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Columbus Auto Source

Columbus, OH

4.8
150 Reviews

1390 Frank Rd

Columbus, OH

43223

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Showing 150 reviews

March 08, 2022

I’ve worked with Andy and Columbus Auto Source many times myself, to help find the right vehicle no matter what my needs. And even before that my mom and dad have used them since I was little! It’s always ea More

by Nicholas Rigney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Christensen, FORREST DISTERDICK, Nick Christensen, DOUG SEAGLE, STEVE SLOAN
March 07, 2022

I didn't expect things to go so smooth and Mr. Steve be as nice as he was. It was an experience and a pleasure. More

by valonetomlin0828
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVE SLOAN
March 02, 2022

Andy found me a car QUICKLY and worked within my desired budget. The dealership inspected the car and gave it 2 thumbs up, and made the purchase process easy. I love climbing into my new (to me) car each ti More

by lh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Christensen, DOUG SEAGLE
February 12, 2022

Awesome customer service. Steve was great to chat with and make a sale with. Will definitely come back to buy another car. More

by ndb614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FORREST DISTERDICK, STEVE SLOAN
February 12, 2022

I've been waiting and praying and I'm exhausting my friends helping me out to get me around to my jobs. I currently wrote a good review for my friend and this dealership, but I have to change it at thi More

by djcrob
Recommend Dealer
No
Employees Worked With
Andy , DOUG SEAGLE, STEVE SLOAN
Apr 28, 2022 -

djcrob responded

I have called again to speak with the Andy the owner and he still hasn’t returned my call

May 02, 2022 -

Columbus Auto Source responded

As owner/principal of Columbus Auto Source, I am sorry to hear Mr. Robinson has had a negative experience with our dealership. Having been a licensed dealer for almost 20 years, we know how important customer satisfaction is to the long term success of our company. This doesn't mean, however, that all customer complaints have merit. We are certainly sensitive to how our customers feel about us, but we will always apply the "reasonableness" test to our customers who have issues after the sale. According to our General Manager, Doug Seagle, Mr. Robinson purchased his vehicle from Columbus Auto Source on February 10, 2022. Management, then, did not hear from Mr. Robinson for over 6 weeks, perhaps longer. Like 100% of our customers, Mr.Robinson purchased his vehicle "AS IS" from our dealership, although, he did purchase a separate vehicle service agreement from a third party included in the original lender financing contract (note: our dealership does not have a formal business relationship with that service contract provider). When Mr. Robinson began having issues with his vehicle, he took it to a local dealer to have it serviced. It wasn't until after the dealer had torn the engine down and then claimed they were unable to get a claim authorization from the service contract he purchased, that he contacted us. Mr Robinson owned and had possession of his vehicle for over 6 weeks and drove an estimated 5000 miles before he reached out to us. He also took his vehicle elsewhere for service, creating a situation whereby we had no way of knowing what actually occurred at that shop--we were contacted only thereafter. With the information provided to us and the description of the events above, we are unable to offer Mr. Robinson any further remedy. A. Christensen, owner/principal

May 02, 2022 -

djcrob responded

Andy I told Steve an oil change wasn't done on this vehicle when the engine started smoking and I put oil in the car, and also Steve told you this. And your Manager told me I could take it to any GMC certified dealership to get work done on the car like the oil change and the timing chain that was put on improperly by the mechanic that sold you the car and in return in was sold to me. The mileage has nothing to do with it, because it wasn't over 24K miles. When the GMC dealership shares with me that hoses were missing and the timing chain was installed incorrectly that has nothing to do with the miles at all. Also Jarred told Steve to have me get the car towed to him so he could take a look at it. Might I remind you sir I live in Mansfield, Oh so that's why I took the car to a GMC dealer in my area. Once again your manager advised me that I could do that.

January 12, 2022

Steve was helpful and tried to make sure we found a vehicle we were comfortable with More

by Scandal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FORREST DISTERDICK, STEVE SLOAN
December 28, 2021

Steve is a very personable and hard working salesperson who took the time and effort to make sure we not only found a quality vehicle but also took the extra time to make sure we stayed in our budget.. More

by Flash28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVE SLOAN
December 27, 2021

Even though Steve Sloan is my husband ( just throwing that out there) he's always available and answering calls and needs of customers while he's at home. Why wouldn't you buy from a guy like that?!!! More

by Lois
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVE SLOAN
December 27, 2021

I was very pleased with Steve. He helped me purchase my van. I had trouble with my transmission after a few months. He was able to help me contact the correct repair company and it was fixed at no charge. More

by Metzgerdella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVE SLOAN
December 27, 2021

Steve answered all my questions and was very nice and knowledgeable. Will shop there again. More

by Cassandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVE SLOAN
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