Columbus Auto Source

Columbus Auto Source responded

Like all vehicles we offer, Miss Sparks purchased her vehicle "as is: from our dealership. She did purchase an "optional" vehicle protection plan (aka warranty/extended service contract) on the vehicle. Miss Sparks came back a week after the purchase stating there was something dragging beneath the vehicle and the air conditioning was not functioning properly. Because she had the vehicle for only a week, I told her we would be willing to offer a "goodwill" repair and take care of whatever was dragging beneath the car.  I then told her she would need an appointment to have the air conditioning issue examined. At that point she became verbally hostile and unreasonable, yelling, name calling, cursing and accusatory.  After a few minutes of this behavior, she was asked to leave which she refused to do, all the while screaming obscenities and accusations about how we knowingly sold her a "junk" car. She continued this behavior, so I told her I was calling the police, to which she replied "go ahead...they won't do anything", and continued her hostile behavior. She came back in in this past Tuesday and we attempted to address the undercarriage scraping noise, but once again became unruly and hostile when we asked her to leave the service shop area because of OSHA safety regulations. Miss Sparks is correct, that is not how we do business.  Furthermore we will not be held hostage by a person who doesn't know how to behave in a business environment in a civil manner. D. Seagle, General Manager

Columbus Auto Source responded

Thank you for taking the time to post a positive review of your experience, Jessika! Even though you are related to one of our staff members, you are still a "paying" customer and your satisfaction is just as important to us as anyone else who does business with us. Please spread the word to your friends and co-workers! A Christensen, Owner/Principal.

Columbus Auto Source responded

Thank you for taking the time to post such a nice review! We appreciate your input and the fact you came from a fair distance to purchase your "new" wheels. Please spread the word among your family, friends and co-workers so we can have an opportunity to help them as well. A Christensen, owner/principal.

bbish440 responded

Keep doing what you're doing.

Columbus Auto Source responded

Thank you for your encouraging words!