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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,352 Reviews

1,352 Reviews of Columbia Ford Kia - Service Center

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September 14, 2020

Once all the documentation was closed out, I was impressed with the experience from start to finish. I had both autobody and and service work completed. Thanks for the A1 service. More

by YaYa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2020

There were too many things to list here that went wrong with this service appointment. Since purchasing my truck I have had all my service done at your dealership and have never had an experience like thi More

by paul12427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Berube
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Columbia Ford Kia responded

Good afternoon paul12427, I would like to listen to and help you resolve any of your recent service issues here at our dealership. You stated that you’ve had all of your service work done here and it’s been fine until this visit. We want to resolve this and continue on taking care of you and your vehicle. Please contact me directly, Michael Pahlas Service Manager Columbia Ford Kia 234 Rt 6, Columbia, CT 06237 860 228 2886 x124 office 860 228 6977 fax mpahlas@columbiaford.com www.columbiaford.com

September 03, 2020

Friendly, pleasant, easy to work with. All are extremely knowledgeable in their products and service. I would recommend this business to all my friends and family. They will always have my repeat business More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Senick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Casoni, Odessa Santiago, Brianne Gallagher, Michelle Fontaine
August 28, 2020

The dealership was very efficient. They took steps to provide a very safe environment amid the COVID pandemic. I felt very safe. The staff acted in a professional manner. More

by amilici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

Very nice ,fair and smart people !! Will always go there !! Great service ! Thank-you very much !!!! I think twenty -five words are too much ! Thank-you !! More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2020

Bobby Eskey did a great job !!! Bobby is very knowledgeable honest ,and cares about his customers!!! The entire service department is very reliable !!! All my cars are well taken care of by this More

by MACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2020

The service dept. Was quick, reliable and honest. The quote that was given was on point and I felt respected as a customer. I would definitely recommend this company. More

by mxmamamia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2020

Absolutely a scam I would have to pay for brake pads after owning a vehicle I bought only 7 months ago. I’m not satisfied that I was told it would be covered then had a $380 bill upon pick up. More

by cedarswampfarmsct
Recommend Dealer
No
Employees Worked With
Jose
Aug 24, 2020 -

Columbia Ford Kia responded

Good morning cedarswampfarmsct,,, I would like to try to help you with this matter. Please contact me directly. Michael Pahlas Service Manager 860-228-2886 Michael Pahlas Service Manager Columbia Ford Kia 234 Rt 6, Columbia, CT 06237 860 228 2886 x124 office

August 12, 2020

august 4 Vehicle needed routine service and 4 new tires. All work was done in a timely fashion. Bobby Eskey as usual was on top of everything. . We got new ti More

by bill 1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2020

Always pleasant staff quickly set the appointment and provide a nice welcome upon arrival. Once the work was done I received a timely phone call and text that the vehicle was ready. Quick easy checkout i More

by Denim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Gurzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Caldwell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianne Gallagher
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