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1,352 Reviews of Columbia Ford Kia - Service Center
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October 30, 2020
I came in for my last complimentary oil change and mentioned I had a shake braking on deceleration and braking. I few hours later I got a call from Jose saying all four of my brake rotors were warped. mentioned I had a shake braking on deceleration and braking. I few hours later I got a call from Jose saying all four of my brake rotors were warped. As an engineer and a home mechanic I was a little Suspicious that all four rotors were warped (rotors rarely warp) and I took the truck home and decided to put it on my lift. My wheels were not rotated as they had been in the past and it appeared that the wheels were not even removed to do a brake inspection and rotor runout check. When I got my truck on my lift and checked them with my dial indicator all the rotors were true. There was some brake material built up on one rotor and I cleaned it up with a air tool and a scotch Brite disc. I took the truck out and the problem is gone. I bothers me It was suggested I replace all my rotors and pads when an inspection never seemed to be done. I really have to question the diagnosis and the repair estimate. Ive been wrenching on cars and trucks for over 30 years and wasn’t born yesterday. Next time when you estimate a repair you should actually pull the wheels and insect the brakes before telling someone they need all the rotors and pads replaced on a truck with 25,000 miles. I’ll be doing my own oil changes and service from now on. You have lost my trust. More
by Jeff
Employees Worked With
October 28, 2020
Had to send truck back for warranty repair only after 5000 miles. Asked that the backup alarm be repaired as well since it stopped working after 2 weeks. Was told that this truck did not have the backu 5000 miles. Asked that the backup alarm be repaired as well since it stopped working after 2 weeks. Was told that this truck did not have the backup installed .Just didn't think they wanted to be bothered. Will have repaired under warranty on the next visit that is an hour away. And yes this alarm is installed and was functioning. More
by westerlyagway
October 15, 2020
They were fast and all problems fixed. Service manager was very curtious and professional. . I recommend anyone that needs service go see Columbia Ford. Thanks to a great crew! was very curtious and professional. . I recommend anyone that needs service go see Columbia Ford. Thanks to a great crew! More
by Nikgal
October 15, 2020
Service was all good, as expected. Dropped the truck off the night before and picked it up after the service hours closed, a salesmen checked me out and off I went, no issues! Thanks the night before and picked it up after the service hours closed, a salesmen checked me out and off I went, no issues! Thanks More
by seldencove
October 13, 2020
You guys are the best! Especially V. He left me a card with the cutest sheep on it! Thank you V.! You did great work! with the cutest sheep on it! Thank you V.! You did great work! More
by MikeBegun
October 06, 2020
Columbia Collision repair did an amazing job fixing my car! Mike made sure to keep me updated through the he whole thing and made the process extremely painless. I would highly recommend this repair shop car! Mike made sure to keep me updated through the he whole thing and made the process extremely painless. I would highly recommend this repair shop to anyone of my family or friends! More
by morgan
Employees Worked With
Michael Sorel, Jerome Sorel
September 22, 2020
The dealership was easy to get an appointment for the service.. Has a comfortable waiting area and the service took no time at all. Very pleased with the results. service.. Has a comfortable waiting area and the service took no time at all. Very pleased with the results. More
by Keith
September 19, 2020
Service representative was courteous and transparent with the scope of work throughout the repair process. Technician did quality work including addressing an additional issue that was noticed. with the scope of work throughout the repair process. Technician did quality work including addressing an additional issue that was noticed. More
by cgilman
Employees Worked With
Sean Lander
September 19, 2020
Great Job, Great mechanic, always trust work is done right, Confident the repair was done correctly, at a fair price glad i went to columbia right, Confident the repair was done correctly, at a fair price glad i went to columbia More
by Ricky Bobby
Employees Worked With
Ryan Biernacki
September 16, 2020
Fast and polite service! My husband and I enjoyed the free coffee while we waited for my vehicle to be finished. The only thing I wish could be done is the vehicle being vacuumed. Other dealerships I hav free coffee while we waited for my vehicle to be finished. The only thing I wish could be done is the vehicle being vacuumed. Other dealerships I have been to wash and vacuum vehicles after service. The coupon I received in the mail only takes a couple dollars off of a wash at the sister dealership. More
by jen_in_ct
Employees Worked With
I don't remember who helped me.
