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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,352 Reviews

1,352 Reviews of Columbia Ford Kia - Service Center

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December 29, 2020

Service Manager was great to work with. Unfortunately Ford still has not been able to figure out why more door keeps freezing causing the door not to shut. Service staff at Columbia has been fantastic t More

by Amoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2020

First time coming in for service on my new car that was purchased at dealership. Everyone was friendly, professional, service was great. Thank you for your assistance. More

by Cmm6141
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2020

The service here is second to none. I’m always greeted with a smile and I know my vehicle is in great hands. I recommend them to everyone. More

by hsten10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2020

Super dealership. Excellent, attentive, protractive. Always willing to help and recommend tips to keep car running at top efficiency. I recommend to my friend and business associates the dealership fo More

by jon.peskin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2020

Pleasant place to wait for your service to be done. I appreciate the complementary coffee. The work is typically done as expected and in a reasonable timeframe. More

by Goose
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga, Tony Mauro
December 22, 2020

Worst customer service! Hung on me . Worried more about money , and where the check is ? Bought my Kia Sportage right before covid hit and closed everything down . Lost a customer over $500.00 part ! More

by Jennytoira65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Eskey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Columbia Ford Kia responded

Good afternoon Jennytoira65, I would like to help resolve any issues you might have had during you recent service visit. Please contact me at you soonest convenience Michael Pahlas Service Manager Columbia Ford Kia 234 Rt 6, Columbia, CT 06237 860 228 2886 x124 office 860 428 3067 cell 860 228 6977 fax mpahlas@columbiaford.com www.columbiaford.com

December 17, 2020

Yes I want to say thank you for all the hospitality everybody recommendation for Jose Arriaga he answered my questions about a key problem and ordered me a new 1 . I always Will have my service done th More

by Tomlaura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Arriaga
December 15, 2020

Always top notch service at Columbia Ford. Vehcile is always done on time and for a reasonable price. I felt safe with the restrictions they have in place. More

by bill 1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Arriaga / service
December 11, 2020

Outstanding service. Completed on time. Wonderful, helpful, friendly staff. Always willing to help and solve any problem. They take the time to listen to the customer. More

by pawpaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2020

Service, environment, amenities are always top notch at Columbia Ford KIA. I have tried other service places and always come back. Employees are friendly and knowledgeable. More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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