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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,352 Reviews

1,352 Reviews of Columbia Ford Kia - Service Center

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June 24, 2022

We have a fleet of 9 ford trucks. We bought a complete ford drop in replacement diesel motor for one of our vehicles. When the new turbo went bad 2 months later Columbia tried to tell More

by Jpgatv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Berube
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Columbia Ford Kia responded

Regarding your recent service visit, We would like to apologize for any confusion or misunderstanding, at times the policy’s for warranty may be a little taxing. It appears that we did get the issue resolved. We are sorry for any inconvenience.

June 22, 2022

This was an easy recommend, they were quick, clean, efficient and friendly. The restaurant there was good too! More

by t0mmyb0y7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2022

Jordan was excellent. I told him I had a time crunch as me purchasing was 100% not expected. Came in for an oil change on my Chevy cruise and went home with my new/used More

by Missbrittany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Gurzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ouellet 5 stars!!, Jordan Cruz
June 14, 2022

Very efficient and friendly service. So glad we bought here so that we could get to know this service department! More

by CMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2022

Everyone Very Professional, Helpful Service Done On Time, No Waiting Very Good Explanation of service done on car. More

by Sammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2022

The guys are very friendly and they get you in and out nice and quick. I don’t always get the clear explanation of what they checked and what I should be aware of that other service departments do. That More

by JBCTKia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
June 10, 2022

We are always extremely pleased with Columbia Ford and the services provided and the professional staff. More

by suemanning44@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022

They are very professional and listen to your concerns. Have exception customer service. Great place. More

by Sgorman2266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
May 30, 2022

Very understanding of my concerns with the problem. Took time to fully explain how to resolve the issue and how to avoid it in the future. More

by rokindl260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2022

Service department is always professional, courteous, fast, and performs work accurately every time I’ve needed to bring my vehicle in. More

by ltzrid3r400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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