Columbia Ford Kia

Excellence in Every Aspect The experience at this dealership was awesome and the relaxed atmosphere fantastic. Its a place you can definitely hang out all day at. The people tha The experience at this dealership was awesome and the relaxed atmosphere fantastic. Its a place you can definitely hang out all day at. The people that work there were all very hospitable and cordial. I will always recommend this dealership. More

Excellent customer service Everyone went more than the extra mile to get us into what we could afford. We ended up with the vehicle we wanted at an affordable price. Our sales Everyone went more than the extra mile to get us into what we could afford. We ended up with the vehicle we wanted at an affordable price. Our salesman, Rick Rider, was very easy to work with, and a very pleasant person. He gets 5 stars! Working with this dealership was great! More

Excellent lease arrangement I totally enjoyed working with Matt Milici, he is polite and sincere in his efforts to find you the right vehicle. It was a pleasure to not have someo I totally enjoyed working with Matt Milici, he is polite and sincere in his efforts to find you the right vehicle. It was a pleasure to not have someone give up on me for months as I was trying to fit in a decision regarding a new car with lots happening in my business and personal life. Thanks to Matt & Jimmie, I am now the proud owner of a beautiful 2016 Kia Forte5. I highly recommend Matt for your next purchase or lease decision. If you like to be treated like family, then this is the dealership for you. More

good service beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. Thanks Joe for your consideration More

It got fixed I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I expla I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I explained that the van would start and run at low idle but sputtered and bogged out when it was in gear under a load. It was also showing the code for "Fuel rail pressure sensor" they did inform me that it most likely was not a bad sensor but a fuel delivery issue. Joe told me it would be approx $120.00 to have the computer diagnostics run on it, and that would pin point the problem. I was afraid to bring it to a smaller shop figuring they would simply start changing parts until they found the problem and then I'd be on the hook for all the parts swapped. They started first thing Mon morning with the computer diagnostics. The first hour went by and I got a call informing me that "They are having problems with the communications connection to the van ????." They said they still didn't have an answer and did I want them to continue with the diagnostics into the second hour as it will now be an additional $120.00. At this point what choice do I have so I OK'ed the additional hour. The second hour goes by and no call. So i call the service dept. and spoke with Shyann. I explained what was going on, she put me on hold and went out and spoke to the service tech assigned to the job. When she came back to the phone she told me "He was going to get back on it" that he was waiting for the OK to do so, which i had already given over an hour ago. It was only 15 minutes later I got a call from Gary Steady. He let me know that it was a bad fuel pump and with my OK they could have it done and ready to go by the end of the day. I told Gary to go ahead and fix it which they did and so far no problems. To sum it up, everyone I dealt with in the service department was very nice. I was a little soured by the "Additional Hour Charge" ($120.00) on the diagnostics as it was my understanding from the get go that it would only be an hour and they would have their answer. More

Great service always! I always have any and all work done at this (my) dealership and it's been a great experience everytime! And the Thunderbird Cafe is such a awesome bon I always have any and all work done at this (my) dealership and it's been a great experience everytime! And the Thunderbird Cafe is such a awesome bonus! Their food is always so yummy!! Every person I deal with from start to finish makes each and every visit to this dealership so pleasant! More

purchase of nes truck Steve was very helpful from the beginning of the sale right on through the purchase of the sale. I ordered my truck and Steve always kept me informed Steve was very helpful from the beginning of the sale right on through the purchase of the sale. I ordered my truck and Steve always kept me informed the status of my truck and when it would be at the dealership. Once I picked up the truck, Steve contacted me to make sure I was happy with the truck and that if he could be of any further assistance. It turned out that I did need some assistance because once I got the truck home I noted one of the rims had been damage. Steve did not question the damage and advised me to bring the truck back so he could look at it. When I returned to the dealership Steve met me at the door(which is a "big" thing in my opinion) he immediately brought his Sales Manager, Jimmie Bietsch out to look at the damage. Jimmie did not question me about the damage, but apologized to me(this made me very happy) about damage, that they didn't see it before before I got the truck and that they would repair the damage which they did. I'm extremely happy with Steve in his handling of my purchase to repair of the rim. More

Excellent Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything els Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything else thanks for the wonderful service More

Great I was in and out of the shop in less than 15 minutes and they had an amazing personality. Would highly recommend if your going to bring your vehicle a I was in and out of the shop in less than 15 minutes and they had an amazing personality. Would highly recommend if your going to bring your vehicle ask for ryan Ouellette More

Bought a new truck ... ! I spent a couple days at a local Chevy dealer talking about a new Silverado. Although the sales guy was very nice, the sales manager was playing "the I spent a couple days at a local Chevy dealer talking about a new Silverado. Although the sales guy was very nice, the sales manager was playing "the bad guy". Undervaluing my trade, playing games with the numbers and the usual BS. I was not impressed. I came back to Columbia Ford where I've purchased 8 previous trucks from John Senick. John knows me well. No drama. We took the truck I wanted for a drive and I loved it right away. Beautiful truck! The dealership did not play any games with me. They found the "right deal" for me ... telling me that a lease would work well with this truck. The numbers were spot on. The monthly payment was less than what I was paying and I got some cash back, too. John even picked up my old truck. This is why I've purchased 8 previous trucks from John and Columbia Ford. Never disappointed with the service I receive. Thanks ! More