Columbia Ford Kia

Service Always have great on time service from everyone They don’t mind handing my fleet account ans always offer a ride home when needed. Thanks Always have great on time service from everyone They don’t mind handing my fleet account ans always offer a ride home when needed. Thanks More

Loose lugnut & damage Bobby the service adviser was great but, two days after my service I had a lug nut fall off my wheel after having my tires rotated. Luckily someone I Bobby the service adviser was great but, two days after my service I had a lug nut fall off my wheel after having my tires rotated. Luckily someone I know observed it and I was able to put it back on and tighten it up. I also noticed damage to my chrome clad wheel which appeared to be from the mechanic striking it with a hard object somehow. I normally have good experience with Columbia Ford but this was unacceptable. More

Craig Gates is a Class Act Found everyone to be courteous,helpful and pleasant.During the purchase of our 2018 Ford Taurus Limited, our trade was a 2010 Ford Fusion Hybrid which Found everyone to be courteous,helpful and pleasant.During the purchase of our 2018 Ford Taurus Limited, our trade was a 2010 Ford Fusion Hybrid which we had purchased from Columbia Ford back in 2009. More

Fantastic first time looking to purchase a vehicle and luis was friendly and helpful it was a great experience the atmosphere was very relaxed .although i didn first time looking to purchase a vehicle and luis was friendly and helpful it was a great experience the atmosphere was very relaxed .although i didnt purchase a car from them i would recommend this dealership because of thier excellent customer service . More

Good experience on time, expedient, courteous and good breakfast. This is sufficient I don't want to spend my day slow typing being a non typist. Lou on time, expedient, courteous and good breakfast. This is sufficient I don't want to spend my day slow typing being a non typist. Lou More

Oil Change I was able to call and get a same day appointment for my oil change. However almost two hours in the waiting room for an oil change is too long in my I was able to call and get a same day appointment for my oil change. However almost two hours in the waiting room for an oil change is too long in my opinion More

Oil change and mechanical issues Miscommunication, part worked on is not I intended fixed and I had to pay I little understand car technically.i explained to my best but Miscommunication, part worked on is not I intended fixed and I had to pay I little understand car technically.i explained to my best but More

The treatment I received at Columbia Kia Service was great We were under the gun to leave on vacation when we got a low tire pressure indicator warning. Columbia Kia was able to fit us in to their schedule an We were under the gun to leave on vacation when we got a low tire pressure indicator warning. Columbia Kia was able to fit us in to their schedule and repair the nail in the tire within a very short time. We were able to leave on schedule. More

Unable to follow directions I have used this dealership many times and always had the same poor experience. They don’t listen to the customer. Usually it’s not giving me a call w I have used this dealership many times and always had the same poor experience. They don’t listen to the customer. Usually it’s not giving me a call when I ask them to but this time was worse. We all know dealerships use air tool to do most of their work. Them doing so damaged my lug nuts so much that I was unable to put the 19mm socket onto the nut. I had to replace the full set of lug nuts. So during this visit I specifically asked them not to use the air gun on the lug nuts. When my car came out I can clearly see that they did. I already have marks where you can see they are starting to be stripped. You may ask why I keep going back and the answer is simply because it’s free service that came with the car. But as we all know, nothing is free. Very dissatisfied with this service department. More

I wish they were closer to home Columbia Ford was 4 hours away but they had listed online just the truck I thought I wanted. When I saw it, everything was as advertised. My salesman Columbia Ford was 4 hours away but they had listed online just the truck I thought I wanted. When I saw it, everything was as advertised. My salesman Luis came in on his day off to show it to me, and then cheerfully and consistently went the extra mile at every opportunity to answer all my questions and requests, resolve all uncertainties, and make buying it as happy and uncomplicated as possible. More