Columbia Ford Kia

Easy in and out oil change First time at this dealership and they couldn't be nicer. Very comfortable waiting area with lots of amenities... and car was ready in less than 45 mi First time at this dealership and they couldn't be nicer. Very comfortable waiting area with lots of amenities... and car was ready in less than 45 minutes. I appreciated that they honored a coupon from another KIA dealership. More

I should have been coming to Columbia Ford all along I live in Manchester, so I’ve been dealing with Hoffman Ford in E. Htfd for my 2012 Focus and it’s clutch issues for the past 6 years. I can’t even te I live in Manchester, so I’ve been dealing with Hoffman Ford in E. Htfd for my 2012 Focus and it’s clutch issues for the past 6 years. I can’t even tell you how many times I’ve been frustrated with Hoffman. I swear that almost every time my car has been to Hoffman for service, they have had to keep it overnight, and every time they have done a repair or replacement on the clutch issue, they have kept my car at least 3-4 days. That means I was either without a car or I had to ask, beg or demand a courtesy car to get to work and to my almost 100-year-old mother. This most recent event, I had brought my car into Hoffman about 3,000 miles ago because the lagging, bucking and surging of the tranny was making me insane. Hoffman said my car did not pass the specifications for clutch service. I spent 3,000 more miles dealing with the tranny and called Hoffman again ... now my car has 97000 miles on it, we are leaving Connecticut in the motorhome right after Thanksgiving and towing my car behind ... and Hoffman tells me they cannot even fit my car in to look at it until the first week of December. WHAT?! They can’t fit my car in FOR A MONTH?! Not only is that unacceptable in general, but we won’t even BE here the first week of December. So, basically, they will not be able to look at my car before the end of the tranny’s 100k warranty! That is just unacceptable. I decided to call Columbia Ford because they were great when we took our motorhome there for service. When I told the person on the phone that I wanted my tranny looked at because it’s bucking, lagging, etc., she responded, “When do you want to bring it in?” You mean, you can look at it, like, this week maybe? “Sure, which day do you want to bring it in?” I dropped my car off two days later. Get this, too: I would have dropped off my car at Hoffman when they opened in the morning, and I would have heard nothing all day, I would have called them around 3pm and they would have said they just brought my car into the bay, and they would have at least had my car overnight, if not longer. I think Joe from Columbia called me an hour after I returned home that morning to tell me the clutches DID need to be replaced, and also my back brakes were almost gone and my coolant was discolored. Since we’ll be towing the car and traveling for a few months, he suggested replacing the plugs as that will be due at the 100k mark, and we should make sure the car is in top shape for the trip. Columbia replaced my clutches, changed out the plugs, changed the coolant and did the rear brakes AND THEY HAD THE CAR READY BY THE END OF THE DAY!!!! My husband and I were both shocked and VERY impressed. Columbia Ford has won our business, I just wish I had known how good they were years ago! More

Freindly & confident They treat you well and you feel that your car is treated well. Also appreciate that my light cloth interior is always as clean as when I bring it in They treat you well and you feel that your car is treated well. Also appreciate that my light cloth interior is always as clean as when I bring it in. More

plesent and efichent great place friendly people was taken right in work was done in a quick and complete condition of my vehicle was clearly and compleatly explained to m great place friendly people was taken right in work was done in a quick and complete condition of my vehicle was clearly and compleatly explained to me More

Our experiences Columbia Ford/Kia was very helpful in helping us find a car to fit our needs. Andy who we worked with was very helpful and not a "pushy" salesman. T Columbia Ford/Kia was very helpful in helping us find a car to fit our needs. Andy who we worked with was very helpful and not a "pushy" salesman. The dealership is immaculate and very comfortable. I would recommend it if you are looking for a new or used car. More

Excellent Sevice! Excellent service! You guys are the BEST! Can’t thank you all enough for making me feel like part of the Gates family!! Keep being awesome and never c Excellent service! You guys are the BEST! Can’t thank you all enough for making me feel like part of the Gates family!! Keep being awesome and never change!! More

The treatment I received at Columbia Kia Service was great As usual, we had a great service visit to Columbia Kia. We've been a customer there for almost 30 years and have never been disappointed in their fir As usual, we had a great service visit to Columbia Kia. We've been a customer there for almost 30 years and have never been disappointed in their first class service. More

Great service Thanks so much for serving my car and the recall and thanks for picking my car up st work place and bringing it back in a timely manner. Thanks so much for serving my car and the recall and thanks for picking my car up st work place and bringing it back in a timely manner. More

Fixed my problem Just a simple little fix on my key fobs (symptom - the horn was not working) and I enjoyed a nice lunch in the Thunderbird Cafe while I waited. Just a simple little fix on my key fobs (symptom - the horn was not working) and I enjoyed a nice lunch in the Thunderbird Cafe while I waited. More

Went there to look at new kias After spending time with the sales rep and the manager searching for the right car and price they found what we were looking for still wrapped up and After spending time with the sales rep and the manager searching for the right car and price they found what we were looking for still wrapped up and right off the truck the wife was very happy. Everyone was great to work with 👍 More