Columbia Ford Kia

Good service Frozen door lock issue. Recall performed. Still freeze but not so much. Only 2 out of 4 freeze. Ford issue. Only freezes in winter when cold. Frozen door lock issue. Recall performed. Still freeze but not so much. Only 2 out of 4 freeze. Ford issue. Only freezes in winter when cold. More

Awesome Dealership Great people @ Columbia Ford Kia from when you walk in the door till you leave. Matt was very good at what he does and just a down to earth guy. Jake Great people @ Columbia Ford Kia from when you walk in the door till you leave. Matt was very good at what he does and just a down to earth guy. Jake was very helpful and got us just where we wanted to be. I've been to many ford dealerships and this is by far the nicest love the old town theme. More

Ed Carpenter and jake were very helpful I had a great experience with Columbia ford, Ed Carpenter was very helpful and efficient with my time. I’m glad I had the opportunity to work with him I had a great experience with Columbia ford, Ed Carpenter was very helpful and efficient with my time. I’m glad I had the opportunity to work with him and jake in finance. More

Purchased a vehicle This is the fourth vehicle we have bought/leased from. Olin is Ford Kia. Customer service is top notch. Matt M is awesome to deal with. Would highly r This is the fourth vehicle we have bought/leased from. Olin is Ford Kia. Customer service is top notch. Matt M is awesome to deal with. Would highly recommend. More

Kia weird electrical issues Car was thoroughly checked , car experienced same shut down after service . It was captured on video , car is being returned for further diagnostic e Car was thoroughly checked , car experienced same shut down after service . It was captured on video , car is being returned for further diagnostic evaluation today . Hopefully they will find the elusive ghost More

First time customer to Columbia Ford I brought in my leased 2016 Ford Escape to exchange for another lease or purchase . It was a very easy stress free process, Matt and the staff were I brought in my leased 2016 Ford Escape to exchange for another lease or purchase . It was a very easy stress free process, Matt and the staff were extremely friendly and helpful. I am a very happy new owner of a 2019 Escape Titanium , awesome car ! Thanks Columbia Ford ! More

2014 f350 Edward carpenter grate sales guy! Cuts right to the point and gets it done thanks for all his help also the dealership help with getting approved Edward carpenter grate sales guy! Cuts right to the point and gets it done thanks for all his help also the dealership help with getting approved More

Columbia Ford's 25K Mile Service Checkup I brought my leased 2017 Ford Edge in for the 25k mile checkup recently. Once again I am impressed by the professionalism and courtesy provided by the I brought my leased 2017 Ford Edge in for the 25k mile checkup recently. Once again I am impressed by the professionalism and courtesy provided by the staff at Columbia Ford. The dropoff and pickup went well, It was the first oil change I had to pay for and the cost was very reasonable. Due to the cold, wet weather, ice caused the rubber seal on the bottom of the passenger door to pull away when the door was opened. A mechanic assessed the issue and reattached the seal at no cost. I took the time to speak to one of the sales representatives (sorry I'm not good with remembering names) about my next potential lease at Columbia Ford and he took the time to sit with me for a few minutes to give my the details I needed. If Ford Motor Company is listening, I want them to know that this dealership is a significant reason why I may lease another Ford again. I did my homework back in 2017, when considering which Ford dealership I wanted to do business with in eastern Connecticut. Columbia Ford had the vehicle on the lot and gave me the best deal amoung all the dealers I took their offer to, to see if they coul beat their offer. Just as important, Columbia Ford continues to impress me with their trustworthiness and support. More

Excellent Service The experience with the Columbia ford service department was pleasent and informative. The service department addressed all of my concerns and kept m The experience with the Columbia ford service department was pleasent and informative. The service department addressed all of my concerns and kept me updated on the status of my repairs. More

Service Department hit or miss I have had a hit or miss relationship with the Columbia Ford service department. My last 2 experiences were definitely a miss. Horrible communicatio I have had a hit or miss relationship with the Columbia Ford service department. My last 2 experiences were definitely a miss. Horrible communication, poor attitude from the service department on the phone, lack of communication on service status, lack of call back when checking for an update, work taking far longer than it should, and frankly, pricing that is way out of the market. More