Columbia Ford Kia

Some miscommunication This is the first time that I walked away from an experience with Columbia Ford where I was not satisfied. I had $1, 600 worth of work done on my wife This is the first time that I walked away from an experience with Columbia Ford where I was not satisfied. I had $1, 600 worth of work done on my wife's SUV, which may have affected my mood a bit, anyway. However, when I was reviewing the paperwork for the repairs I was told that the original issue, a light signaling either a battery deficiency or an electrical system issue, was not able to be clearly diagnosed as the light did not come on when the service department ran the vehicle. I was told that the alternator was replaced as a possible solution. This service, along with a timing belt issue, were originally presented to me as dire needs, along with $1,900 more work on the vehicle. In fact, I had directly asked the service person I spoke to on the phone first if these two fixes were dire. He said they were. Perhaps this was just miscommunication. Also, the service department did an oil change on the vehicle without asking me. The service was necessary, but I was not informed that this would be done. In fact, the gentleman who explained my bill categorized the service as minor in comparison to the price of the other work done on the vehicle. I was somewhat put out by this, It sounded like, 'Hey, you already sunk over fifteen hundred dollars into the vehicle. What's another twenty or thirty bucks?" It is more than I wished to spend. Finally, as I was waiting for my vehicle to be brought to me, I noticed that Ford offers a credit card with 0% interest for the first year if one puts at least $500 worth of work on their vehicle. This would have been good for me in this situation, but I was not offered the card. In fact, when I mentioned that I wish I had known about this offer, the gentleman helping me didn't seem to grasp my disappointment. I was then disappointed. As I said above, this is the first time that I can say that I was disappointed with an interaction with Columbia Ford. I have had very good experiences with this dealership and with the service department in the past. I will continue to come back to Columbia Ford, though this is strike one in our relationship. More

Leasing an Explorer This was our second time leasing an Explorer with Tony and both experiences have been fantastic! We needed second row bucket seats with dark leather This was our second time leasing an Explorer with Tony and both experiences have been fantastic! We needed second row bucket seats with dark leather and both times Tony’s team was able to get us what we needed even though they didn’t have the vehicle onsite. The entire process took only a week! The price was fair and the team bent over backwards to meet with us on time frames that matched our busy schedules! More

love it Ryan was very helping me to make my choice.He was understand what i am need.Good job..Thank you Ryan..Thank a lot to Jake. Ryan was very helping me to make my choice.He was understand what i am need.Good job..Thank you Ryan..Thank a lot to Jake. More

Thank you! Thank you! Thank you! Everyone from the sales team to finance was absolutly wonderful to work with. They made the whole process of searching and buying a car painless. I ca Everyone from the sales team to finance was absolutly wonderful to work with. They made the whole process of searching and buying a car painless. I can't thank the team at Columbia Ford Kia enough. More

Excellent service I bought my car there and love the people that service my car and the service personnel.I will return in the future to buy another car. I bought my car there and love the people that service my car and the service personnel.I will return in the future to buy another car. More

Awesome Experience This is the second vehicle that I have purchased at Columbia Ford. Edward was my salesman, very experienced, knowledgeable and most importantly, he is This is the second vehicle that I have purchased at Columbia Ford. Edward was my salesman, very experienced, knowledgeable and most importantly, he is very friendly! Eric, Jimmie and Jake were also excellent! Thanks for everything! More

Very helpful and accommodating I would say great people everyone I dealt with was great will be back next time I'm looking for a another vehicle in future I would say great people everyone I dealt with was great will be back next time I'm looking for a another vehicle in future More

No Pressure Just Friendly Service Just purchased my vehicle from Columbia Ford and found them to be laid back, professional and efficient. Andy Caldwell, Jake Gurzler and cant forget J Just purchased my vehicle from Columbia Ford and found them to be laid back, professional and efficient. Andy Caldwell, Jake Gurzler and cant forget Jimmie Bletsch was great. Loved that they don't use Hugh pressure tactics. I expect my new Taurus to last a long time but will definitely come back to Columbia Ford for another vehicle when the time comes. More

Needed a pickup truck Although searching for and purchasing a pickup truck ranks very low on our priority list (it’s simply a tool for us), Andy Caldwell and Eric Gates mad Although searching for and purchasing a pickup truck ranks very low on our priority list (it’s simply a tool for us), Andy Caldwell and Eric Gates made the experience as pleasant as it could possibly be. Very impressive operation and all people we interacted with were extremely pleasant. Ended up with a deal and truck we are very happy with. More

as always great job!!!!!!!!!!!!!!!!!!! My lincoln town car was running rough and riding rough Andrew Dupont worked very hard to get the car back in great running order. Bobby Eskey Joe Beru My lincoln town car was running rough and riding rough Andrew Dupont worked very hard to get the car back in great running order. Bobby Eskey Joe Berube and Rachel Roli really took care to see that i was informed and knew what was going on with my car it was clean and ran great and the ride was great .Mike Pahlas saw me and asked me if i was happy with the service i received .and as always this service department did a GREAT JOB .I want to extend a special thanks to Bobby Eskey he called me several times to keep me updated on the status of my car and Andrew Dupont who not only did great work on my car but took the time out to tell me about the repairs . AGAIN THANKS , More