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Columbia Ford Kia
Columbia, CT
3,454 Reviews
We here at Columbia Ford KIA are here to serve you. We are a top of the line Connecticut New and Used car dealer. We also have one of the largest used car inventories in the state. Let us know what you are looking for and we will be happy to assist you. Some things that set us apart from other dealers it that we will take ANYTHING in trade towards the purchase of your vehicle. Also we will buy your car even if you don't buy ours!! Can't make it down to Columbia Ford KIA to test drive a car?? Not a problem, we will have someone bring the vehicle to you at home or work so that you can test drive the vehicle. These are just a couple things that set us apart from our competition. Give us a call or stop by today!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 3,454 reviews
September 07, 2019
Excellent Sales and Service I will continue to go to Columbia Ford KIA for my sales and service needs. Great staff and great customer service. Ed Carpenter was a pleasure to work I will continue to go to Columbia Ford KIA for my sales and service needs. Great staff and great customer service. Ed Carpenter was a pleasure to work with and took care of my needs from start to finish. Thank you TEAM COLUMBIA! More
by shane_elliott
September 03, 2019
Enjoyable experieince Excellent service. Employees are attentive to customer needs. Quick in and Out. Extremely friendly staff willing to answer questions and provide feedb Excellent service. Employees are attentive to customer needs. Quick in and Out. Extremely friendly staff willing to answer questions and provide feedback. Will come back for service again. More
by Z
Employees Worked With
Other Employees :
Rachel Rolli, Rob Landry
August 28, 2019
Great all-around buying experience I thought I hated the car buying experience. Columbia Ford proved me wrong. The employees here had my best interests in mind - I got the truck I wan I thought I hated the car buying experience. Columbia Ford proved me wrong. The employees here had my best interests in mind - I got the truck I wanted at the price I wanted. I needed to have my family present during the transaction, but they felt comfortable and the employees were very accommodating. Next time I need a car, Columbia Ford will be at the top of my list. More
by TruckyMcTruck
August 28, 2019
customer service I have been a customer for many years and it all started with Eric Gates at the Nissan/Gmc dealership. I was treated fairly there and I have trusted I have been a customer for many years and it all started with Eric Gates at the Nissan/Gmc dealership. I was treated fairly there and I have trusted Eric, so when he moved to Columbia Ford, I continued to be a customer. Everyone I have had contact with in both dealerships are 100 percent about customer service so I will continue to be a customer More
by renevel
Employees Worked With
Other Employees :
Matt Milici
August 28, 2019
very good I looked at several cars and bought a optima Jimmy gave me a great price and Andy helped me with the technology. It was a good experience. I will need I looked at several cars and bought a optima Jimmy gave me a great price and Andy helped me with the technology. It was a good experience. I will need more help with technology and Andy told me to come in and he would help me. Jimmy bent over backwards to please me. More
by Chesca13
August 25, 2019
all keyed up Bought a certified used car in may. A couple weeks later, one key fob not working. Made first trip to ford and they changed the battery. A month later Bought a certified used car in may. A couple weeks later, one key fob not working. Made first trip to ford and they changed the battery. A month later, key fob not working. Second trip to ford and they changed the battery. A month later, key fob not working. To ford for third time. Refused new battery. Ford ordered new bob. Needed to go to ford for a fourth time so key could be cut and programmed. Cost me a $100 deductable. Service guys were great, every time. In fact everyone i came in contact with there was fantastic. I just felt it shouldn’t have taken 4 trips and there shouldn’t have cost me anything as this was an ongoing problem. I didn’t argue this at the time because i was leaving the state for a few days, as soon as i got home from ford, and didn’t want to hang around another hour at that time. More
by ryk
Employees Worked With
Rob Landry
August 24, 2019
Speedy oil change Every time I go in this place I have a great experience! Bobby is great!!! I also love the service they have to drive you home and pick you up so if i Every time I go in this place I have a great experience! Bobby is great!!! I also love the service they have to drive you home and pick you up so if it's going to be a long time your not stuck there. Great place! More
by Starr,nicole7446
Employees Worked With
August 24, 2019
Excellent service Received a recall notice for my 2012 Ford Fusion. Made an appointment to bring it in. Dropped it off after work one day, and got a call that it was Received a recall notice for my 2012 Ford Fusion. Made an appointment to bring it in. Dropped it off after work one day, and got a call that it was ready the next day. Wife had the dealership come pick her up, and she picked up my car, while I was at work. Everything went as smooth as could be. More
by CTCowboy
Employees Worked With
Unknown.
August 24, 2019
Outstanding service! Leased my second Kia and received exceptional service. Will definitely lease again! Thanks for helping us find the right car! We are very happy with o Leased my second Kia and received exceptional service. Will definitely lease again! Thanks for helping us find the right car! We are very happy with our experience. More
by August21
August 20, 2019
LIES WHEN GETTING READY TO SIGN FOR MY CAR, I DIDN'T TRY TO NEGOTIATE THE BOTTOM LINE, BUT INSTEAD REQUESTED NEW BRAKES, AND SPECIFICALLY STATED "THE WHOLE WHEN GETTING READY TO SIGN FOR MY CAR, I DIDN'T TRY TO NEGOTIATE THE BOTTOM LINE, BUT INSTEAD REQUESTED NEW BRAKES, AND SPECIFICALLY STATED "THE WHOLE JOB, PADS AND ROTORS" AND IT WAS AGREED. I WAS TOLD IT WOULD TAKE A COUPLE OF DAYS TO ORDER THE PARTS AND DO THE JOB, AND I SAID OK AND THEY THEN CALLED ME A COUPLE OF DAYS LATER AND SAID IT WAS READY. BOTH ERIC AND EDWARD WERE AT THIS SESSION WHEN WE REVIEWED THE COSTS WITH ERIC FOR SIGNING, I AGAIN ASKED IF THE TOTAL BRAKE JOB WAS DONE, AND ERIC SAID YES. BUT, A FEW DAYS LATER I NOTICED THAT THERE WAS A SCRAPING SOUND WHEN I WAS BACKING UP AND STEPPING ON THE BRAKES. I SENT AN E-MAIL TO ERIC AND HE STATED THAT THE BRAKES JUST HAD TO "WEAR-IN", AND THERE WAS NOTHING WRONG. SO I KEPT DRIVING THE CAR, AND SHORTLY AFTERWARDS, THERE WAS A "STUTTERING' WHEN I STEPPED ON THE BRAKES, AND I CONTACTED ERIC AND EDWARD TO GET THE BRAKES LOOKED AT. THEY DIDN'T ASSIST... THEY JUST SAID TO CALL REPAIR SERVICE AND SET UP AN APPOINTMENT. I DID, ONLY TO FIND OUT THAT ONLY THE PADS WERE REPLACED, AND THE ROTORS WERE WORN AND THAT WAS WHY I WAS GETTING THE 'STUTTERING". IT WAS WOULD GREAT TO RECTIFY THIS SERVICE... OR DIS-SERVICE. THANK YOU More
by LIES
