Colonial Volkswagen of Westborough - Service Center

WE'RE VW LIFERS I learned to drive in a VW Bus. I've been hooked ever since and couldn't wait to by my first bug. I bought it at Colonial. My husband and I have ha I learned to drive in a VW Bus. I've been hooked ever since and couldn't wait to by my first bug. I bought it at Colonial. My husband and I have had the privilege of working with the colonial team now for over 20 years since we relocated to the Metro West region. We've owned two Bugs, a Passat, a Toureg TDI, a Jetta TDI, and an Alltrack. We have loved them all. Over the many years, Bill McGrath has taken such outstanding care of our service needs for all our vehicles. He and ALL the team are just awesome to work with, but we've primarily worked with Billy for our service needs. He is so diligent, extremely pleasant and works at a customer service level that elevates the VW experience for us. Thank you, Billy and all the VW team for taking such good care of us over the years! More

Always excellent service Billy , in the service department at Colonial VW, is amazing. He is the reason that I bought my new car and why I continue to service my car at Colon Billy , in the service department at Colonial VW, is amazing. He is the reason that I bought my new car and why I continue to service my car at Colonial. My questions are always answered and he goes over and above to make sure that I am happy with any work that is done. I have also called him from the road to ask a question...he always takes the time to talk to me and for that I am very appreciative. He is always professional and knowledgeable. Thank you Billy!! More

Great service experience I called up for a check engine light. I got an appointment when it was convenient for me. There happened to be snow in the forecast for that day. I I called up for a check engine light. I got an appointment when it was convenient for me. There happened to be snow in the forecast for that day. I got there early, they dealt with the problem and got me out just before the snow started. While there, I was able to use the WiFi to work, and enjoyed a couple of cups of coffee. All in all, a great experience. More

truly the best service department over the years Bill McGrath has been consistent and honest with all of my family's 3 VWs. He is the reason we choose to Colonial Volkswagen and also i over the years Bill McGrath has been consistent and honest with all of my family's 3 VWs. He is the reason we choose to Colonial Volkswagen and also inform our newly driving children to request him with service car questions because we know he will not steer themwrong. Thank you Billy More

Horrible experience Purchased over priced tire warranty now I need to use it. Check the fine print I'm told. Colonial deceived me at time of purchase now point the finger Purchased over priced tire warranty now I need to use it. Check the fine print I'm told. Colonial deceived me at time of purchase now point the finger at third party vendor. Shame on you More

Excellent experience I never write reviews, but after the service I received from Dylan Begin at this dealership I feel compelled to. He was knowledgeable, courteous, and I never write reviews, but after the service I received from Dylan Begin at this dealership I feel compelled to. He was knowledgeable, courteous, and honest about the repairs needed on my car. I will definitely choose to work with him in the future! More

Great Service First time at Colonial VW for service on VW Jeta. Bill McGrath was very knowledgeable about the car, he explained everything in detail. Bill said the First time at Colonial VW for service on VW Jeta. Bill McGrath was very knowledgeable about the car, he explained everything in detail. Bill said the service would take a half hour and he completed the work on time. On top of that the waiting area was very comfortable. Will be back! More

Best service The service is the most efficient I've ever dealt with. jim Mederios is a true professional in his running of the service dept and I believe the techn The service is the most efficient I've ever dealt with. jim Mederios is a true professional in his running of the service dept and I believe the technician Kevin is amazing More

Sunday Afternoon - Dino Helped Me Sunday afternoon I was driving and noticed a Indicator Light lit up on my dashboard. Stopped in a parking lot and looked at my manual. Manual state Sunday afternoon I was driving and noticed a Indicator Light lit up on my dashboard. Stopped in a parking lot and looked at my manual. Manual stated to drive car very carefully and bring it to a dealer. I called Colonial Volkswagen and spoke with Dino (sales). I told him that I had a problem with my car and I needed to bring it in, but I also needed transportation home since we only have one car. Dino was driving into work and told me he would call back in 10 minutes as he needed to check to see if I could get a loaner. He called me back and found a loaner. When I went to drop off my car, I was treated very nicely by Dino. He even turned on the air-condition in the Loaner so I would be nice and cool and a hot day. I am very greatful for all DIno's help. You usually would not find such help on a Sunday afternoon. Colonial Volkswagen has treated us very well for the past several years that we have been their customers. More

Five star rating for Colonial Volkswagen I would like to give Colonial Volkswagen and service Consultant Jon Lacey a five star rating for the impeccable outstanding service I received. From t I would like to give Colonial Volkswagen and service Consultant Jon Lacey a five star rating for the impeccable outstanding service I received. From the moment I picked up the phone to decide whether this was going to be the service department for Me to when I drove off the lot after my car repair. Jon Lacey made the choice very easy to give the service department my business.. Jon was very inviting in his conversation , he was down to earth and treated me as a individual not a invoice on his desk. Jon is extremely efficient and thorough . And really cares about the customers wallet. I will stay with Colonial VW for as long as I have my car, with this kind of service department I believe that's going to be a long time! Ask for Jon Lacey he will get the job done. More