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Colonial Volkswagen of Westborough
Westborough, MA
2,872 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,872 reviews
September 09, 2007
The sales guy was on the phone talking to his wife the whole time- He would not give us the price of the car after we took a test drive. Then he told us a certain car was available for a test drive then s whole time- He would not give us the price of the car after we took a test drive. Then he told us a certain car was available for a test drive then said later "it was not for sale as it sold already" There weren't any prices on cars so you had to talk to sales people who did not seem to care if tehy sold a car or not. Very bizarre experience. More
by grottman
Employees Worked With
I threw his card out
May 22, 2007
I bought my Passat from Patrick Motors and have not had any issues with them but when it came to getting someone to atleast look at it when I was having problems they couldnt get me in until the following any issues with them but when it came to getting someone to atleast look at it when I was having problems they couldnt get me in until the following week. I called Colonial to see if someone could see my car they told me to come in that same day and someone would atleast take a test drive to try and get to the problem. I talked to Bill McGrath on the phone and he was fabulous. When I got there Bill set me up for a test drive with Kevin he knew exactly what it was. They checked to see if they had the part and squeezed me in that day! They went above and beyond what Patrick has done for me!!! Would absolutely call them first to get a service appt. More
by amcacct
Employees Worked With
Bill McGrath and Kevin
